General Job Summary

The VP, Default Administration provides strategic leadership and executive oversight of all Default operations, including Collections, Loss Mitigation, Reimbursements, and Foreclosure/Bankruptcy. This role is accountable for operational performance, regulatory compliance, investor adherence, portfolio risk mitigation, quality assurance, and financial outcomes within the Default portfolio. Leads and develops departmental supervisors and managers to ensure operational excellence, scalability, and alignment with corporate objectives. Responsible for all staffing functions such as training, coaching, disciplinary actions, hiring, and terminations. Ensures quality standards, regulatory expectations, and investor requirements are consistently met or exceeded.

Summary of Essential Job Functions

• Manage all departments, supervisors, processes, and functions falling under Default Administration, including Collections, Loss Mitigation, Reimbursement, and Foreclosure/Bankruptcy
• Lead supervisors in the distribution of workload and assignment
• Coordinate training and assist associates with daily problem-solving situations
• Monitor processes to ensure that functions are performed at a high level of quality
• Recommend and implement new processes and procedures
• Ensure adherence to legal and regulatory requirements regarding default administration
• Work with internal & external staff and investor contacts to maximize potential for collection
• Develop and execute strategic initiatives to improve delinquency cure rates, reduce servicing losses, and optimize Default pipeline performance
• Monitor, analyze, and report key performance indicators (KPIs) including roll rates, foreclosure timelines, bankruptcy performance, claims recovery, and investor scorecards
• Lead internal and external audits and regulatory examinations related to Default Administration (CFPB, FDIC, state regulators, GSEs, GNMA, and private investors)
• Partner with Compliance, Risk, Legal, and Executive Leadership to proactively identify and mitigate operational, regulatory, and reputational risk
• Oversee third-party vendor relationships including foreclosure counsel, bankruptcy attorneys, property preservation vendors, and claims administrators
• Ensure timely and accurate investor reporting, claims filing, and reimbursement recovery
• Develop and manage departmental budget, staffing models, and resource planning to support portfolio growth
• Present Default portfolio performance updates to executive leadership as required

Financial & Risk Accountability

• Accountable for minimizing servicing losses through effective Default management strategies
• Monitor advances, claims, and reimbursements to ensure timely and accurate recovery
• Evaluate delinquency trends and implement corrective actions to reduce roll rates and foreclosure exposure
• Maintain strong internal controls to mitigate operational, compliance, and reputational risk

Other Job Functions

• Work with investors & other division departments to resolve outstanding issues
• Lead and enforce all University Bank policies, risk standards, and compliance expectations as applicable
• Provide audit information to investors and auditors
• All other duties as assigned by CEO

Education, Training and Work Experience

• Bachelor’s Degree or equivalent experience in business related field required
• Master’s Degree in business related field preferred
• Minimum 10+ years of progressive mortgage loan servicing experience required.
• 7+ years of direct leadership experience in Default, Loss Mitigation, Foreclosure, and/or Bankruptcy operations required
• Demonstrated experience managing through regulatory examinations and investor audits required
• Experience within a bank-owned or highly regulated mortgage servicing environment strongly preferred

Knowledge, Skills and Abilities

• Maintain & foster positive relationships with customers and business partners
• Complete all assigned training in a timely manner
• Provide professional communication in both oral & written expression
• Excellent leadership and management skills
• Excellent organizational, time management & analytical skills
• Able to communicate and negotiate effectively
• Ability to manage and maintain confidential information
• Ability to diffuse and provide business orientated solutions for escalated issues/calls
• High degree of accuracy
• High degree of dependability
• Able to meet tight deadlines
• Able to work effectively under pressure
• Able to effectively problem solve
• In-depth knowledge of CFPB mortgage servicing rules, RESPA, FDCPA, and investor guidelines (Fannie Mae, Freddie Mac, GNMA, private investors)
• Strong understanding of multi-state foreclosure and bankruptcy timelines and requirements.
• Proven ability to lead large teams and manage through organizational change
• Strong financial acumen with ability to analyze portfolio performance and loss exposure
• Advanced analytical and reporting skills

Working Environment

Primary working environment is within an indoor climate-controlled office space and/or a private home office or some combination which will be at management’s sole discretion. Employee may be subject to florescent lighting, dust, and other normal indoor allergens. Employee may work in close proximity of coworkers and occasionally independently in quiet environments.

Physical Requirements

• Able to lift up to 20 pounds
• Travel by foot in outdoor environments where it can slippery/etc.
• Extended periods of sitting (at computer desk)
• Complete repetitive tasks (including operation of computer mouse/keyboard)

The salary range for this role takes into consideration a wide range of factors including but not limited to the duties of the role, experience, location, and certificates and/or education. The target salary range for this position is between $95,000 and $125,000 per year. 

**University Bank is an Equal Opportunity / Affirmative Action Employer**