This position manages the day-to-day operation of the unit to maximize patient safety, clinical outcomes, customer satisfaction and inter-departmental workflow. Manage employee relations, oversee recruitment and onboarding activities and also assist with performance assessments and competencies. Provide direct patient care when needed. 

Essential Duties and Responsibilities: 

1. Operational Accountability

• Assist the respective department Manager or Director in the development, implementation, and evaluation of patient care delivery systems.
• Collaborate with the respective department Manager/Director and other leadership to ensure the necessary resources are in place to execute the work of the department. 
• Ensure appropriate documentation is occurring in accordance with EMR requirements and relevant compliance and policy obligations.
• Assist in identification of staff learning needs and development of education and competency plans consistent with unit, service line, and organization priorities. Coordinates implementation of unit-based education and assists in evaluation of outcomes.
• Establish process to assure equipment function, repair process, and routine maintenance on day-to-day basis. 

2. Staff Management and Development

• Maintain open, effective communication with the department Manager/Director in regard to development and performance of unit personnel.
• Plan, direct, and guide work of staff/direct reports. 
• Manage and monitor department schedules, ensure adequate staffing levels and coverage based on acuity and need.
• Ensure staff are appropriately trained and competent in the performance of assigned duties; assess competencies of staff on regular basis in accordance with established standards and practices.
• Coach, mentor, and develop staff to promote skill development.
• Assist in hiring initiatives; generate requisitions, coordinate interview team, conduct interviews, select staff to fill open positions, establish training plan, assist with orientation and onboarding activities. 
• Onboard, orient, and provide ongoing coaching, mentoring and support to staff. Model and teach these skills to others.
• Conduct annual evaluations and necessary corrective action for assigned staff.
• Apprise and educate staff in new/changed regulations, policies and procedures, and compliance. 
• Collaborate with preceptors to coordinate the orientation plan and schedule for each employee, based on a baseline individual learning needs assessment.

3. Performance and Quality Improvement

• Continuously seek quality improvement and assist with ongoing quality improvement activities of the unit.
• Facilitate the integration of findings, action plans and follow—up of quality improvement activities into practice. 
• Support the use of quality and patient satisfaction data to improve care.

4. Clinical Knowledge and Scope

• Maintain the standards of nursing care and implement the policies and procedures of the hospital and department by assimilation of the nursing process into practice.
• Adhere to all criteria within the scope of Staff RN job description.
• Serve as department subject matter expert regarding department policies. 
• Consistently demonstrate clinical competence in nursing procedures and patient care.

5. EMR clinical application lead 

• Content expert and application lead for the electronic medical record (EMR) applications relevant to role in collaboration with EMR Project Manager. 
• Implement, maintain and provide ongoing optimization and support for EMR clinical applications. 
• Work within cross-functional team and with end users to achieve application integration to meet clinical needs 

Education & Licensure: 

• Associate’s degree in nursing required
• Bachelor's degree in nursing preferred
• Current WI RN license required

Certifications:

• BLS required upon hire
• ACLS and PALS required within 6 months of starting role

Experience:

• 3 years of acute care nursing experience 
• 1-3 years of leadership experience preferred (Charge nurse, Preceptor, Supervisor role) 
• Knowledge of patient population served in area of responsibility 

Knowledge, Skills & Abilities: 

• Excellent communication and listening skills
• Demonstrated ability to work independently with little direction and manage multiple demands and priorities
• Exceptional interpersonal skills; role model in customer service skills
• Excellent critical thinking, reasoning and analytical skills
• Demonstrated ability to effectively train others; develop and implement training plans

Supervisory Responsibilities:

Oversee respective department staff including scheduling, timecard review, identifying developmental & training needs, navigating performance concerns and other relevant employee relations functions.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of standing, bending, and reaching
• Must be able to lift up to 50 pounds at times

St. Croix Health has been a healing force in the St. Croix Valley for over 103 years. We are a purpose-driven organization with a dedicated team committed to serving our patients and communities throughout the St. Croix Valley. This commitment is rooted in our mission, vision and values. 

Mission:  To deliver care driven by excellence, guided by heart, and grounded in community.       

Vision:  To be a trusted partner in providing healthcare that is personal and accessible to all, by adapting to meet the needs of our communities and support lifelong well-being.

Values:  Integrity, Compassion, Collaboration, and Respect. 

Here at St. Croix Health we offer our employees with a robust benefits package that includes: 

• Health, vision and dental insurance
• 403b retirement program with employer match
• Paid time off
• Short-term disability, long-term disability and life insurance options
• Education reimbursement
• Employee assistance program (EAP)
• Wellbeing incentive program
• Free parking
• Employee prescription discount program

St. Croix Health is a not-for-profit healthcare system located in St. Croix Falls, WI dedicated to helping people live healthier, happier, and longer lives. St. Croix Health offers the services of 80+ providers and 20 specialties with five community clinics in Minnesota and Wisconsin all supported by a critical access hospital on the main campus in St. Croix Falls, just an hour northeast of Minneapolis/St. Paul. Nestled in the bluffs of the St. Croix River Valley, St. Croix Falls is the ideal place to work, live and play.