The Information Technology Director is responsible for establishing institutional technology plans and administers the overall operations and goals for the information technology and management information departments. Analyzes the needs of different departments and determines ways to meet business objectives by modifying existing or developing new information processes.

The Information Technology Director is responsible for the strict adherence to the Information Technology Department and Management Information Department compliance policies, internal control procedures, Washington State Gaming Control Board control specifications, and the casino’s policies and procedures. Ensure compliance with all regulatory controls, the Washington State Gaming Control Board, and Squaxin Island Gaming Commission Internal Controls.

Key Responsibilities:

• Ensures that Gaming Systems, Hotel Systems, Food & Beverage Systems, Golf Systems, Back of House systems, Administration systems, Call center systems and Data Center facilities are operating at optimal performance.
• Coordinates change management to ensure that all physical changes occurring on systems are properly managed.
• Oversees the integrity and stability of all levels of supported problems to ensure timely resolution throughout the organization.
• Maintains the service level agreements and vendor liaison.
• Monitors changes or advancements in technology and in the gaming industry to discover ways the Company can gain competitive advantage.
• Partners with management to develop plans, forecasts, and budgets for the IT and MIS departments.
• Implements and maintains policies and goals that support the organization's technical needs.
• Ensures proper functioning of the information processing system and oversees necessary upgrades.
• Helps business operations groups utilize information systems to improve their efficiency.
• Ensures computer equipment, hardware, and software are updated to meet organizational needs.
• Develops and maintains disaster recovery strategies to ensure business continuance in case of systems failures in accordance with enterprise governance and architectural standards.
• Working practice and knowledge of internal infrastructure, systems, and networking
• Ensures all compliance aspects of position are known and followed; understands and complies with all policies, codes and regulations applicable to position and company.
• Knowledgeable in handling multiple tasks under pressure and within a short time frame. 
• Able to adapt quickly to changing situations or user needs.
• Interacts with other departments to determine their requirements and to understand their perceived levels of customer service.
• Performs related duties as assigned by CEO.
• Ensures company services standards are met.

Leadership Skills:

• Provides leadership, management, delivery, and coordination of activities required to enable and support the property.
• Leads, motivates, and directs the efforts of project management and other staff responsible for developing and executing corporate strategic initiatives or major projects. 
• Ensures the safe, timely and economic completion of major projects.
• Directs and prioritizes the workload of subordinate personnel and leads efforts to improve IT processes.
• Oversees the design and installation of all networks.
• Manages employees including assessing employee performance and identifies training and development opportunities for employees. 
• Develops and implements employee performance improvement and career planning actions.
• Manages vendors and partners. 
• Provides regular upper management level communication on status of projects/initiatives.

Education and/or Experience:

• Bachelor’s degree in an IT-related field (e.g., Management Information Systems, Computer Science, Computer Engineering).
• Equivalent experience may be considered in lieu of the degree requirement. Equivalent experience is defined as a minimum of 10 years of progressive information technology experience, including at least 5 years in IT leadership roles with responsibility for strategic planning, enterprise systems implementation, budget oversight, and team management.
• At least 5 years in IT leadership, managing IT projects, and implementing enterprise systems such as Financial, Human Resources, Inventory Control, and Point of Sale systems.
• Minimum of 2 years of casino gaming, hospitality, family entertainment or amusement required.
• Proven success in developing IT strategies and implementing technologies that align with business goals, ensuring seamless system operations.

Certificates, Licenses, Registrations:

• Class III Gaming License issued from the Squaxin Island Gaming Commission.

Why Join Us:

Explore career growth opportunities and excellent benefits. Discover more about our comprehensive benefits package and the advantages of joining our team at Little Creek Careers Page.

About Little Creek Casino Resort:

At Little Creek, we foster a culture of excellence where every team member contributes to creating exceptional guest experiences. We are committed to diversity and equal opportunity employment, valuing all individuals regardless of race, color, religion, gender, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.