Manager, Strategic Accounts

** This position is work-from-home/remote – Occasional travel is required, up to 25% with trips to Dallas-Fort Worth (DFW) area and customer sites.**

Who You Are:

Kings III is seeking a strategic and experienced Manager, Strategic Accounts to lead the team responsible for growing and retaining our most critical customer relationships and our broader customer base. This leader will guide account strategy, drive expansion opportunities, and ensure long-term customer success across multi-location, multi-stakeholder accounts.

The ideal candidate excels at developing talent, shaping strategy, and building strong executive-level relationships while ensuring consistent, measurable outcomes for clients and the business.

Who We Are:

Established in 1989 and a six-time winner of DFW Top Workplaces in 2020-2025, Kings III is a growing, dynamic company. We’re on a mission for change – for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you.

More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. How do we do it? Here's what our employees say. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better!

On Target Earnings Compensation Between $90K-$126K at plan (Base + Commission) Compensation is comprised of a base salary plus commission based on the attainment of your team’s quota.

What You’ll Do:

• Leadership & Team Development
• Lead and mentor a team of Account Managers.
• Strengthen a culture of accountability, growth, and customer-centricity.
• Provide coaching, deal reviews, and training to enhance strategic selling and executive communication.
• Build and refine playbooks, KPIs, and scalable account management processes.
• Partner closely with Sales, Operations, Marketing, and Product teams.

Strategic Growth & Retention

• Oversee multi-year strategic account plans for key customers.
• Identify and drive expansion across locations, departments, and solution offerings.
• Lead retention initiatives and ensure delivery of promised value.
• Act as executive sponsor for high-priority accounts and escalations.

Executive Relationship Management

• Guide the team in building trusted relationships with senior leaders and C-suite stakeholders.
• Lead strategic planning sessions, business reviews, and long-term roadmap discussions.
• Position Kings III as a mission-critical partner delivering measurable outcomes.

Sales Excellence & Value Positioning

• Embed best-in-class selling methodologies across the team.
• Oversee major proposals, negotiations, and executive-level deal strategies.
• Partner with internal teams to develop compelling value propositions and ROI materials.

Cross-Functional Collaboration

• Serve as the liaison for Strategic Accounts across Product, Engineering, Operations, and Marketing.
• Influence product enhancements using customer insights
• Support development of strategic content, case studies, and industry-facing materials.

Performance & Analytics

• Own forecasting accuracy, pipeline quality, and account health metrics.
• Leverage CRM and customer data to identify risks and opportunities.
• Monitor market trends and competitive shifts to shape strategic direction.

What you’ll Bring:

• High school diploma or equivalent
• 8+ years in strategic account management, enterprise client management, or complex solution selling.
• 3+ years leading teams managing high-value or enterprise accounts.
• Proven track record of multi-location expansion, retention, and executive relationship-building.
• Strong communication, negotiation, and presentation skills.
• Analytical mindset with CRM and forecasting experience.
• Ability to lead cross-functional initiatives and manage competing priorities.

Preferred:

• Experience in multifamily housing, commercial services, telecom, supply chain, or other multi-site industries
• Background managing technical or integrated solution accounts.
• Experience developing account frameworks or segmentation models.
• Bachelor’s degree.

What We Do:

Our mission statement is simple - We provide critical communications services to help people in distress.

Our Core Values are even simpler:

1. Honesty & Integrity

2. Service to the customer above all else

3. Do what is right

4. Good enough is not good enough: pursue excellence

5. Encourage individual initiative and growth

By living and breathing our mission and Core Values every day in everything we do, Kings III is creating opportunities for individuals and reducing risk, liabilities, and costs for businesses every day.

Our primary client base includes commercial and multi-family real estate owners and property managers, and the most common areas we install our emergency phones are in elevators and at pool sides. We design, build, sell, install, service, and monitor those phones. Our Emergency Dispatch Center (EDC) provides 24/7/365 service to help dispatch local emergency services to people in distress. It’s that simple, our employees help save lives every day.

What’s in it for you:

• Medical insurance with 1 HSA and 2 PPO plan options
• Dental, vision, life, short- and long-term disability insurance
• 401k with company contribution
• Employee Assistance Program (EAP)
• Company paid telemedicine 24/7 access
• 8 paid holidays, plus 1 floating holiday
• 15 days of PTO accrued in year 1
• Generous referral bonus program
• Work life balance (a must!)
• Team building, company events, attendance at our annual meeting and fun night, and other fun events
• Relaxed professional dress code

Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.