Position: Skip Tracer

Office Location: Folsom, CA

REDSHIFT INVESTIGATION, INC.

About Us
We are a close-knit, family-oriented team dedicated to empowering our clients by helping them recover their assets. With over 20 years in business, Redshift Investigation, Inc. has built its success by hiring exceptional people who bring fresh ideas, positive energy, and a drive to achieve outstanding results. If you’re looking for a place where your hard work is recognized and your growth is encouraged, you’ll fit right in with us.

Overview
We are currently hiring Skip Tracers for our Folsom, CA office! Do you have strong communication skills and enjoy solving problems? Are you motivated by results and looking for a long-term career opportunity? If so, we’d love to meet you.

Skip Tracers are responsible for using advanced database tools and investigative methods to locate and verify consumers’ whereabouts. This position offers competitive hourly pay plus a commission-based production incentive, allowing you to directly influence your income based on your performance. Your earning potential is truly in your hands—driven by your motivation, accuracy, and consistency.

At Redshift, our team is goal-oriented, supportive, and collaborative, and we’ll encourage the same from you. We believe in fostering a positive environment where everyone has the tools and encouragement to succeed.

The average Skip Tracer at Redshift earns around $55,000 annually, combining hourly pay and production incentives. Top-performing Skip Tracers at Redshift earn over $80,000 in gross annual pay (hourly + commission). While we can’t guarantee everyone will earn at that level, we can guarantee you’ll have every opportunity to succeed—with the right attitude, dependable attendance, and a strong commitment to results.

Join a company that values your dedication and celebrates your achievements. We’re here to support you every step of the way.

Key Responsibilities:

• Locate Individuals: Use a variety of online databases and skip tracing tools to locate collateral or individuals and establish contact with hard-to-reach parties, including the subject, third parties, and relatives.
• Verify Information: Confirm and cross-reference addresses, phone numbers, employment, and other identifying information to ensure accuracy.
• Maintain Detailed Records: Accurately document all actions taken, communication attempts and findings clearly and professionally for the client.
• Communicate with Clients and Agents: Provide status updates, relay related information and coordinate recovery efforts with clients and field agents.
• Handle Inbound/Outbound Calls: Professionally manage calls from clients, field agents, and third-party contacts to obtain or share necessary information.
• Assign Recovery Efforts: Based on verified information, assign cases to approved recovery agents and update clients accordingly.
• Meet Performance Goals: Achieve individual and team-based targets for productivity, quality and case closure rates.
• Adhere to Compliance Standards: Follow all company policies, industry regulations, and legal requirements, including the Fair Debt Collection Practices Act (FDCPA), privacy laws, and confidentiality agreements.
• Collaborate with Team Members: Share strategies and insights with colleagues to improve overall success rates and contribute to a supportive work environment. 
• Stay Current on Tools and Techniques: Keep up with changes in skip tracing tools, technology and best practices to remain effective in the role.

Job Expectations:

• Experience in skip tracing is preferred but training is available for candidates with backgrounds in related fields such as collections, customer service or finance
• Excellent phone, written, and interpersonal communication skills
• Strong organizational and time management abilities required
• Results-driven with a focus on achieving monthly goals
• Skilled in utilizing different computer software programs
• Strong ability to adapt to various situations
• Reliable attendance and punctuality are essential — we maintain strict standards for attendance

Additional Benefits

• Medical, Dental, and Vision Insurance
• Paid Training
• Simple IRA with Employer Match
• Paid Sick Leave
• Accrued Vacation Time
• Paid Holidays
• Weekends Off
• Performance Bonuses and Monthly Incentives

Compensation

• Training Pay: $18.00 per hour during the training period
• Post-Training Pay: $16.90 per hour + Productivity Incentive Commission
• Estimated Annual Earnings Range: $55,000 to $80,000 (based on performance)
• Work Schedule: Monday – Friday 
• Job Type: Full-Time (on-site only, no remote work) 
• Expected Hours: 40 hours per week