SALES SUPPORT MANAGER

Full Time (40 hours/week) / Exempt

Location: Boise, ID, Portland, OR or Post Falls, ID

WHO WE ARE

MGT + Ednetics is a leading provider of technology and advisory solutions serving state, local and education government agencies (SLED) across the United States. Through client partnerships, MGT + Ednetics’ almost 1,000 employees impact communities for good by managing and securing critical networks, solving complex human capital and fiscal problems, elevating education systems, and advancing equity as a performance imperative. We partner with thousands of agencies as trusted advisors delivering solutions that improve technology, operational and economic performance to help communities thrive.

MGT, originally founded in 1975, initiated an ambitious restart in 2016, broadening the solutions portfolio to provide the most specialized solutions, tackling the most mission-critical problems that live at the top of the public agency leadership agenda. MGT drives over 20% compound annual organic growth and utilizes programmatic mergers and acquisitions to grow capabilities, attract top talent, and accelerate growth scale. Since 2020, MGT has successfully completed 10 acquisitions, driving over 60% compound annual inorganic growth. In 2025, Ednetics, originally founded in 1997, combined with MGT to further advance our community driven solutions.   

MGT + Ednetics’ combined celebrate 50+ years in the industry because they attract exceptional talent and empower our team to exceed client expectations as they navigate the dynamic demands of the clients we serve. Hear more about MGT + Ednetics’ culture in the words of our www.mgt.us/careers/.

WHAT YOU’LL DO:

MGT + Ednetics is currently looking to fill a full-time Sales Support Manager position in our Boise, Portland or Post Falls location. The Sales Support Manager manages Inside Sales Representatives as well as sales support resources for the entire Ednetics Sales Team. 

For Inside Sales activity, this role will be responsible for implementing corporate sales strategies, coordinating and tracking the sales activity of their team, reviewing sales metrics, and sales coaching. As part of being an effective sales manager, this role must maintain a good understanding of our product portfolio and business practices to effectively guide their team and customers through the full sales cycle. They will act as an initial escalation path for their team and for customers to ensure the timely and successful delivery of our solutions according to customer needs. 

As the Sales Support lead, this role will coordinate and manage a wide range of back-end resources, tools, and processes that support sellers and sales activities for the entire Department. They will identify support needs for sales staff, determine available resources, work with management to prioritize support efforts, and ensure quality support is provided. This will extend to owning or coordinating other resources to provide support activities such as managing sales collateral, assisting with bid responses, tracking partner registrations, and various other tasks identified. 

As a team manager, other tasks will include setting team goals, managing team budgets, motivating the team, and overseeing hiring and training. Throughout all of their activities, the Sales Support Manager will work cross-functionally and build collaborative relationships with other Ednetics departments and with manufacturer partner sales teams. This role requires someone who is detail-oriented with strong organizational skills and comfortable collaborating across teams.

In this role, your essential duties and responsibilities are:

• Direct management of team including setting performance objectives, team coaching and performance monitoring 
• Provide administrative and back-end sales support necessary to achieve overall sales targets 
• Oversee and prepare on-going team sales forecasts, track and analyze sales data for trend assessment and strategy improvement 
• Monitor sales margins; approve discount rates or special pricing objectives. 
• Provide staff with escalated assistance for customer engagements, account management and opportunity development 
• Effectively address customer satisfaction issues as escalated for management assistance 
• Coordinate with Marketing to manage sales and marketing collateral library 
• Assist Sales Management in creating and maintaining sales process documentation 
• Assist Account Managers with the building and delivery of RFP responses 
• Assist in monitor and communicating new bid postings 
• Identify and communicate partner promotions 
• Track and report on the status of partner registrations for the overall sales team 

ADA Notice: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITIES

• Advise, oversee, and mentor sales team members to foster growth and development 
• Recruit, interview, and hire high quality employees for various sales and support roles 
• Identify individual and team strengths and development programs to effectuate these skills 
• Manage and approve day-to-day corporate policies including expense reports, vacation time, and other company programs 

WHAT YOU’LL BRING:

• Five (5) or more years of sales experience required
• BS degree in Business Administration or a related field, preferred
• Experience supporting K-12, higher education, state, or local government technology environments strongly preferred
• Familiarity with Cisco Systems, Aruba, and/or Juniper products and services preferred
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Ability to motivate and influence others with professionalism, discretion, and trust
• Excellent written and verbal communication skills
• Ability to thrive in a collaborative, cross-functional team environment
• Strong negotiation, conflict-resolution, and problem-solving skills
• Detail-oriented, deadline-driven, and resourceful

WHAT WE OFFER

• Competitive Salary
• Incentive Program
• Medical, Dental and Vision Insurance 
• Company Paid Life and Disability Insurance
• Voluntary Life, Critical Care, Hospital Indemnity and Accident Insurance
• 5% 401K matching program
• Paid Time Off
• Paid Company Holidays 
• Employee Assistance Program
• Gym Membership Reimbursement
• Easy Parking and Excellent Facilities
• Team Building Activities
• LAN Parties and Raid Nights

MGT Impact Solutions, LLC is an equal opportunity employer. We will not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, marital status, genetic information, sexual orientation, pregnancy, gender identity, or any other characteristic or class protected by law.

ADVERTISED SALARY RANGE:

$79,000 - $98,000 Annually. Potential bonus up to $10,200, and a variable commission up to $5,297.