Company Overview:

FilterEasy, LLC is a leading manufacturer and direct-to-consumer distributor of air and

water filter products. The subscription-based service eliminates the stress of remembering

when to change filters in the home to maintain healthy air and drinking water. With just a

few clicks via its modern e-commerce design, customers are set up to receive their filters

on-time, when it’s time to change them - never having to think about it again. FilterEasy is

private-equity backed by Great Hill Partners.

Job Summary:

At FilterEasy, we are customer-obsessed, delivering positive, professional, and proactive

support across multiple channels, including inbound/outbound phone calls, email, web,

sms, social media, and live chat. Our team is dedicated to driving retention by identifying

at-risk customers, addressing concerns, and implementing strategies to build loyalty and

reduce churn.

We build for the future by documenting interactions and tracking trends, turning insights

into actionable reports that help grow the business. As problem-solvers, we continuously

advocate for process improvements to meet the evolving needs of our customers.

Thriving in our fast-paced startup environment, we embrace challenges, meet performance

goals, and take on training and development opportunities to grow our skills. If you’re

passionate about making an impact and shaping the customer experience, this is the role

for you.

Duties/Responsibilities:

Be Customer Obsessed – Manage a queue of customer inquiries via inbound and

outbound phone calls, email, web, social media, sms and live chat, ensuring all interactions

are positive, professional, and proactive.

Drive Retention – Identify at-risk customers, address concerns, and implement strategies

to enhance engagement, satisfaction, and loyalty while reducing churn.

Build for the Future – Accurately document customer interactions, track emerging trends,

and provide insights to help improve business operations and customer experience.

Solve Problems Creatively – Advocate for process improvements that address the

evolving needs of customers contributing to a more efficient and effective support system.

Adapt and Thrive – Meet performance and productivity goals, complete assigned training

and development projects, and embrace opportunities for growth within a fast-paced

startup environment.

Ensure Customer Success - Provide guidance and support to both customers and team

members, demonstrating patience and understanding while driving positive outcomes.

Follow up on unresolved issues, proactively check in with customers, and go the extra mile

to create an outstanding experience.

Wear Multiple Hats – Take on a variety of responsibilities, from frontline customer

interactions to analyzing feedback and supporting internal initiatives, ensuring flexibility

and adaptability in a fast-moving startup environment.

Required Skills/Abilities:

? Excellent written and verbal communication skills in English

? A problem-solving mindset with integrity, emotional intelligence, and accountability

? Comfort with technology, including various CRM platforms and Google Workspace,

and the ability to learn new tools quickly

? Bilingual English - Spanish speakers strongly preferred

? 1 year of contact center experience required, with direct-to-consumer ecommerce

experience preferred

? Strong time management skills and the ability to transition seamlessly between

tasks

? Typing speed of 50 WPM or higher

? Quiet work environment in which to handle phone calls

? Reliable or upgraded internet services with speeds of 50 mbps or higher

? Willingness to attend our annual in-person company meetings (FilterEasy will

reimburse the cost of your business travel per company guidelines)

Education and Experience:

High school diploma or equivalent

At least 1 year of contact center experience required, with direct-to-consumer ecommerce

experience preferred

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer