· Manage daily operations of the food and beverage outlets, including the restaurant, bar, room service, and club lounge.

· Hire, train, and supervise front-of-house staff, including servers, bartenders, and baristas.

· Ensure exceptional guest service standards are met or exceeded.

· Monitor inventory levels and place orders for beverage and supplies as needed.

· Manage budgets, control costs, and analyze financial reports to maximize profitability.

· Enforce health, safety, and sanitation regulations.

· Develop promotional strategies and events to increase sales and customer engagement.

· Handle guest concerns or complaints with professionalism and care.

· Maintain a clean, organized, and welcoming dining environment.

· Increase the level of guest satisfaction by delivering an exceptional product through employee development.

· 3+ years of experience supervising in food and beverage or hospitality leadership.

· Strong knowledge of restaurant operations, bar service, and customer service best practices.

· Leadership skills with the ability to motivate and manage a team.

· Must be available for weekends, holidays, and PM shifts.

· Excellent communication and problem-solving abilities.

· Familiarity with point-of-sale systems & scheduling software

· Certifications in food safety and responsible alcohol service (e.g., ServSafe, TIPS) preferred.

· Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

· Ability to follow and hold others accountable to all StepStone and hotel policies and procedures