At ClassLink, we believe learning should be accessible, engaging, and empowering for every student, every educator, everywhere. That’s why we build secure, intuitive tools that empower more than 26 million students and educators worldwide. From simplifying access with single sign-on, to advancing equity with usage analytics, to automating secure rostering, our platform helps schools focus on what matters most: teaching and learning.

We’re not just building tools, we’re building what’s next in education. By removing barriers and enabling data-driven decisions, our solutions help educators lead with confidence and students thrive in and out of the classroom every day.

Our team is driven by purpose and grounded in three core values:

• Strive to Grow - always learning, improving, and innovating.
• Deliver Worthwhile Experiences - for our users, our partners, and each other.
• Contribute with Heart - putting people first in everything we do.

These values shape how we work, innovate, and support the communities we serve. If you’re ready to do work that makes a real difference, and grow alongside a team that values collaboration, support, and continuous improvement. ClassLink is the place for you.

ClassLink is seeking a Partner Relationship Manager to join our growing Partner Services team.  In this role, you will play a key role in driving and deepening ClassLink’s partnerships. You’ll serve as the primary liaison for new and existing partners, overseeing onboarding, technical integrations, ongoing relationship management, and strategic initiatives.

RESPONSIBILITIES

• Become a subject matter expert on ClassLink’s products and services
• Lead onboarding and integration processes for new partners, ensuring smooth and timely technical and relational alignment
• Develop and manage strategic relationships with assigned partners, serving as the primary point of contact from initial engagement through ongoing collaboration
  • Conduct initial outreach and discovery
  • Communicate and position ClassLink’s partnership and financial model
  • Define and maintain clear interaction workflows between ClassLink and partner organizations
  • Maintain consistent, proactive communication to foster trust and long-term engagement
• Project manage technical integrations, coordinating with internal and external teams to ensure successful implementation
• Efficiently manage high-volume correspondence (75+ emails daily), prioritizing tasks and responses in a fast-paced environment
• Collaborate cross-functionally with internal teams (e.g., Product, Marketing, Client Services) and partner staff to expand opportunities and deliver mutual value
• Design, implement, and manage partner programs and initiatives that enhance engagement and satisfaction
• Continuously assess and improve the partner experience and internal partner management processes for efficiency and scalability
• Mentor and support junior team members, providing guidance, knowledge-sharing, and coaching as needed
• Contribute to special projects and cross-functional initiatives as assigned

NOTE: This job description is not intended to be all-inclusive. Employees may be asked to perform other related duties as negotiated to meet the ongoing needs of the organization.

Experience & Education

• Bachelor’s degree required
• 5+ years of experience in technology-focused roles with direct customer or partner interaction
• Proven success managing strategic partnerships and external relationships
• Project Management Certification (PMP, CAPM, or similar) - strong recommendations
• Experience in education technology and/or identity and access management (IAM) systems preferred

Technical & Analytical

• Strong organizational and process improvement skills, with the ability to identify inefficiencies and help streamline workflows.
• Understanding of how data connects across systems such as student information systems (SIS), learning platforms (LMS), and partner tools.
• Familiarity with system integrations, APIs, and secure data exchange concepts.
• Proficiency with common business and operational tools such as Microsoft Office, Google Workspace, Salesforce, Monday.com or similar platforms.
• Understanding of user access, rostering, and single sign-on (SSO) concepts, or the ability to learn quickly.
• Ability to troubleshoot issues, analyze root causes, and communicate solutions clearly to both technical and non-technical partners.
• Strong problem-solving and analytical skills, with the ability to support scalable and efficient processes.
• Experience using AI tools or automation to improve efficiency, streamline tasks, or enhance workflows is a plus.

Communication & Collaboration

• Excellent written and verbal communication skills, including the ability to translate technical details for non-technical stakeholders
• Exceptional organizational, problem-solving, and customer service skills
• Demonstrated ability to influence cross-functional teams and build trust-based relationships
• Strong presentation and facilitation skills

Work Style & Availability

• Self-starter with a results-driven mindset and a collaborative, team-oriented attitude
• Comfortable operating in a dynamic, fast-paced, and evolving environment
• Willingness to travel up to 25% of the time

Benefits:

• Generous Paid Time Off: 4+ weeks of vacation and 13+ paid holidays
• Parental Leave: 12 weeks fully paid for all parents
• Retirement: 401(k) with 0.5:1 company match
• Comprehensive Health Coverage: Medical, dental, and vision plans
• Insurance: Company-paid life, short-term disability, and long-term disability, plus voluntary options including supplemental life, accident, and pet insurance

Perks:

• Volunteer Time Off: Give back through ClassLink Cares paid volunteer days
• Lifelong Learning: Tuition reimbursement for continued education
• Growth & Development: Coaching and internal programs to support career and personal growth
• Supportive Culture: A workplace that values curiosity, compassion, and continuous learning
• Connection & Community: Annual company retreats and team events with bright, fun coworkers

At ClassLink, we believe the best ideas come from bringing together diverse perspectives. We are committed to building a team that reflects the diversity of the communities we serve and fostering a workplace where every team member feels valued, respected, and empowered to grow.

ClassLink is proud to be an equal opportunity employer. We welcome candidates of all identities, backgrounds, and experiences, and we do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic.

ClassLink is powered by passionate people dedicated to improving learning in classrooms everywhere. We do this by creating and delivering great products and having fun along the way. Learn more about us at www.classlink.com.