SUMMARY

Partners with Donated Goods Retail (DGR) leadership to designs, facilitates, and evaluate New Employee

Orientation (NEO) and School of Retail (SOR) & Manager Training programming to prepare DGR team

members for their DGR roles with Goodwill Industries of the Southern Piedmont by performing the

following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES are listed below in order of importance, from most important

to least important:

Works in partnership with DGR leadership to assess training needs and create and revise curriculum

including program materials, job aids, manuals, multimedia visual aids, and SharePoint reference

materials to meet training needs and support knowledge retention. Capitalizes on the use of technology

to improve training processes, engages team member participants, improves accessibility to learning,

designs e-learning, and drives training outcomes. Creates methods to validate knowledge transfer (i.e.

knowledge checks, activities, group discussions, etc.). Partners with DGR leadership on the utilization of

reference materials in store to support continued knowledge retention.

Develops team member skills through promotion and use of self-directed training resources such as the

Learning and Growth Hub to deliver on demand learning tools and resources for all DGR team members.

Builds relationships across the organization to create best in class SOR programming. Works

collaboratively with DGR leadership and operations, Human Resources, Loss Prevention, Safety, and

Goodwill University to identify needs, create and implement appropriate training solutions that support

team member performance, advancement and retention.

Creates and implements train-the-trainer process to ensure consistency in delivery and use of materials

for all SOR and NEO programming. Trains retail team members, thereby ensuring consistency and

scalability in the training process. Partners with DGR leadership on Store Manager in Training rotations

and train-the-trainer schedules. Partners with DGR leadership to identify DGR-assigned team members

for train-the-trainer opportunities.

Monitors consistent application of designed SOR and NEO program materials by Standard Operating

Procedures.

Enters and tracks training related data into appropriate databases of required and completed training

courses.

EDUCATION and/or EXPERIENCE

Bachelor's Degree (B.A.) from a four-year college or university in Human Resource Management,

Organizational development, Adult Learning, Business or related field and three years’ experience

developing, coordinating and conducting training.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver’s License (Class C), car insurance and reliable automobile required.

PHYSICAL DEMANDS

While performing the duties of this job, the team member is regularly (more than 2/3 of the day)

required to talk or hear. The team member regularly (more than 2/3 of the day) is required to stand,

walk; and use hands to finger, handle, or feel. The team member is occasionally (less than 1/3 of the

day) required to sit; reach with hands and arms. The team member must frequently lift and/or move up

to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this

job include close vision, color vision, and depth perception. Occasional travel to the Goodwill Retail

Stores is required to ensure that operations are in alignment with the School of Retail curriculum and

SOPs and when developing new training.