At employU, our culture is EPIC.

It’s not just a buzzword; it’s how we show up every day for our team and the community we serve.

employU Values Statement — EPIC

Empowerment – We give every person the tools, support, and confidence to chart their own career path.
Passion – Energy and enthusiasm drive us to exceed expectations and change lives.
Integrity – Honesty, transparency, and ethical decision-making guide everything we do.
Commitment – We invest in long-term partnerships with clients, employers, and one another to ensure shared success.

Looking for meaningful work with a team that lives its values? You’ll fit right in at employU. Join our team!

A flexible schedule, paid weekly, working in the community, making a difference, being surrounded by a great team, and maintaining work/life balance—this is what you can expect working at employU.

Our team works within the disability community to empower our customers with the knowledge, connections, and confidence required to achieve independence by establishing a sustainable career. Because we are always expanding, there is always an opportunity for growth for those seeking career advancement.

Full-time employees are offered:

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Paid Time Off
• Paid Holidays
• Bonus Potential (eligible positions)
• Flexible work schedule for exceptional work/life balance
• Pet Insurance

Part-time employees may be offered:

• Dental Insurance
• Vision Insurance
• 401(k) Plan
• Paid Time Off
• Paid Holidays
• Basic Life Insurance
• Employee Assistance Program (EAP)
• Flexible work schedule for exceptional work/life balance
• Pet Insurance

Want to get a glimpse into the employU atmosphere? Watch this video:
https://youtu.be/K6Hf9jusJlA

POSITION SUMMARY 

The Manager, Evaluation and Supportive Services is responsible for leading, managing, and expanding employU’s evaluation and supportive service lines outside of typical adult and youth vocational services. This position oversees statewide service delivery and program development for Vocational Evaluations, Psychological Evaluations, and Ticket to Work/benefits counseling services (including employU’s American Dream Employment Network contract). The Manager focuses on diversifying and growing funding streams through contracts and partnerships (e.g., insurers, workers’ compensation/return-to-work stakeholders, SSA-related opportunities, Department of Labor, employers, and other referral sources), while ensuring high-quality service delivery, efficient operations, contractor/staff support, and strong customer and partner relationships.

ESSENTIAL FUNCTIONS 

Reasonable Accommodations Statement 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

Essential Functions Statement(s) 

Program Oversight & Service Delivery

• Oversees day-to-day operations for Vocational Evaluations, Psychological Evaluations, WIPA and Ticket to Work programs to ensure consistent, high-quality delivery.
• Provides leadership and support to program staff and contractors to ensure services meet contractual expectations, quality standards, and timelines.
• Establishes and maintains clear workflows from referral intake through scheduling, report completion, quality review, and billing handoff.
• Oversees statewide expansion planning for in-person vocational and psychological evaluation coverage.

Business Development & Contract Diversification

• Identifies, develops, and pursues new funding streams and contract opportunities (e.g., insurance, workers’ comp/return-to-work, SSA-related opportunities, Department of Labor, employers, and other potential payers/referral sources).
• Builds and maintains relationships with external partners and referral sources through outreach, presentations, and ongoing communication.
• Collaborates internally to support contract implementation, including service design, staffing model, workflow development, and launch readiness. 

WIPA and Ticket to Work/ ADEN Program Leadership

• Oversees Ticket to Work services provided by benefits counselors/work incentives practitioners, including benefit analyses and participant support.
• Manages employU’s Ticket to Work efforts through the American Dream Employment Network contract, including program operations, staffing coordination, and growth planning.
• Develops and implements strategies to recruit participants and expand engagement beyond vocational rehabilitation referrals where appropriate.

Quality, Process Improvement & Systems

• Monitors service quality and supports continuous improvement initiatives, including strengthening quality control processes across service lines.
• Leads implementation and adoption of scheduling and coordination tools (e.g., online scheduling platforms) to streamline referrals and reduce delays.
• Maintains documentation and program procedures; develops new processes as new programs or contracts are launched.

People Leadership (W-2 Staff & 1099 Contractor Network)

• Directly supervises assigned W-2 roles (e.g., program administrator, QA reviewer, job coach) through coaching, prioritization, performance support, and professional development.
• Recruits, onboards, and supports 1099 contractors (vocational evaluators, psychological evaluators, benefits counselors), ensuring clarity of expectations and consistent communication.
• Leads meetings (e.g., contractor/provider meetings, program operations meetings) to strengthen alignment, training, and service consistency.
• Supports training and onboarding for new staff/contractors, ensuring they are equipped to deliver services per employU processes and standards.

Collaboration, Confidentiality & Compliance

• Maintains appropriate confidentiality and professionalism with participant data, partner information, and internal operations.
• Collaborates with billing/finance and leadership to ensure accurate documentation, timely invoicing, and smooth operational handoffs.
• Completes other assigned tasks as directed.

POSITION QUALIFICATIONS 

Competency Statement(s) 

• Leadership 
• Critical and Strategic Thinking 
• Program Development & Growth Mindset 
• Partnership/Business Development Skills 
• Problem Solving/Analysis 
• Interpersonal Skills 
• Organizational Skills 
• Time Management 
• Quality Focus / Continuous Improvement 

SKILLS & ABILITIES 

Education:

Bachelor’s degree required; Master’s degree preferred in rehabilitation counseling, counseling, psychology, business, or related field.

Experience:

• Experience leading programs/services, operations, or service-line growth in human services, workforce development, healthcare/behavioral health, insurance/claims-adjacent services, or similar.
• Experience building partnerships and/or developing contracts, referral sources, or revenue-generating service relationships preferred.
• Experience managing distributed teams and/or contractor/vendor networks preferred.

Computer Skills: 

Proficient with Microsoft Suite and web-based systems; ability to learn scheduling and database tools; CRM experience preferred.

Background Screening Requirement:

This position requires a level 2 background screening through the Florida Department of Law Enforcement (FDLE) Care Provider Background Screening Clearinghouse.

Applicants can learn more about the screening process by visiting:

https://info.flclearinghouse.com

Other Requirements: 

• Certified Rehabilitation Counselor designation preferred (not required). 
• Ability to maintain confidentiality and manage multiple priorities and deadlines. 
• Strong written and verbal communication skills; comfortable presenting to external partners. 
• Must have reliable transportation, valid driver’s license, auto registration, and auto insurance meeting employU minimum coverage requirements (as applicable to role). 
• Must have dependable access to computer, smartphone, and high-speed internet connection (as applicable). 
• Bilingual (English/Spanish) a plus; ASL a plus. 

SUPERVISION: 

Supervises assigned W-2 program support roles (e.g., Program Administrator, QA Reviewer, Job Coach) and provides oversight/coordination for 1099 contractor networks (vocational evaluators, psychological evaluators, benefits counselors, trainers). 

TRAVEL: 

Statewide travel required as needed for partner outreach, program expansion, and occasional in-person meetings/support. 

PHYSICAL DEMANDS AND WORKING ENVIRONMENT 

These conditions are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made