The Area Director (AD) is a   field-based role accountable for safe, compliant, and high-quality service   delivery across assigned programs (e.g., group homes/residential settings,   host home, day programs where applicable). This position requires regular travel   within the assigned markets to provide on-site leadership and ensure   operational excellence. The Area Director owns responsibility for operational   execution, staffing performance, client outcomes, plan/incident/authorization   management, quality, compliance, and survey readiness in partnership with   applicable Departments. 

   Essential Duties and Responsibilities

• Comprehensive service delivery oversight: manage        day-to-day operations across assigned programs/homes to ensure safe,        compliant, person-centered care; intervene early to prevent escalation        and service disruption. Monitor data sheets, progress toward goals, and        changes in condition; identify regression/progression and recommend plan        adjustments and clinical interventions as appropriate. 
• Client care & plan execution: partner with        appropriate stakeholders to ensure Individual Program        Plans/Person-Directed Plans are implemented consistently by Residential        Coordinators and DSP teams; ensure health and safety needs are addressed        timely. 
• Environmental and program assessments: conduct        routine site visits (host homes/group homes/day services as applicable)        to verify environmental conditions, life safety, and policy adherence;        drive corrective actions. 
• Onboarding, training, & development:        recruit/interview/onboard new hires. Ensure they are properly trained,        oriented, and equipped to meet company standards and provide quality        care. Validate competency steps are completed, and staff are equipped to        meet care and compliance expectations. Monitor and enforce timely        completion of all required annual and ad-hoc company training to        maintain regulatory and organizational compliance.
• Staffing & workforce management:        recruit/interview/onboard, manage schedules/coverage, reduce overtime,        and ensure timekeeping and payroll inputs are accurate and timely.        Additionally, ensure all employees maintain required credentials for        their job duties (e.g., valid driver’s license, CPR certification, and        other role-specific certifications).

· Cross   departmental collaboration: collaborate with cross-functional teams to drive   area census growth and retention by ensuring seamless client onboarding and   effective case management, fostering alignment across departments to deliver   exceptional client experiences and operational excellence. 

· Care   coordination: facilitate overall care coordination by collaborating with   service coordinators, healthcare providers, behavioral health partners, and   other internal and external stakeholders to ensure integrated,   person-centered support. Monitor and ensure timely updates to personal   inventory records in compliance with state regulatory requirements. Support   temporary and permanent move processes for individuals (clinical planning,   documentation, coordination with stakeholders) to ensure smooth transitions and   continuity of services. 

• Documentation compliance: ensure completion and        quality of required documentation (e.g., shift notes, progress notes,        MARs/med logs, vehicle logs, timesheets) in alignment with company        standards and state requirements. 
• Incident management: ensure incident reports are        completed accurately and submitted timely; ensure mandatory reporting        and abuse/neglect/exploitation (ANE) processes are followed and        documented. Assist in conducting employee investigations in coordination        with the regional HR team, gathering relevant information and ensuring        adherence to company policies and legal requirements. 
• Financial oversight: review/approve client trust fund        requests and oversee client funds processes to ensure accuracy, policy        adherence, and timely reconciliation; partner with finance/billing to        resolve issues
• Regulatory compliance and surveys: maintain        survey/audit readiness; participate in surveys/inspections, respond        promptly to deficiencies, and develop/implement plans of correction in        collaboration with Quality Assurance.
• Authorizations/utilization: monitor authorizations        and service utilization; identify over/under-utilization risk and        coordinate timely adjustments applicable clinical, billing, and        operations partners.
• Stakeholder communication: maintain effective        communication with guardians/families, service coordinators, and        healthcare providers as needed; ensure contacts and key updates are        documented appropriately.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Human   Services, Healthcare Administration, Social Work, Psychology, Nursing, or a   related field required (per market requirements); Master’s degree in a   related field is preferred. 
• Minimum 3–5 years of progressive   leadership or supervisory experience required with demonstrated ability to   manage staffing/scheduling, performance management, compliance, and   stakeholder communication. 
• Hands-on experience with   person-centered planning, Individual Program Plans, or Person-Directed Plans is preferred 
• Experience supporting or   participating in regulatory surveys, audits, or inspections 
• Strong leadership and coaching   skills with the ability to manage field-based teams
• Strong written and verbal communication skills
• Competency using Microsoft Office   (Word, Excel, Outlook) or similar platform

Physical Requirements

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Duties of this job are performing the following:  

• Must be able to sit, stand, and walk for extended periods of time; 
• Standing, and walking is 30% of work time;
• Bending, pushing, pulling, stooping, reaching, and kneeling is 20% of work time;
• Grasping and finger/hand manipulation is 50% of work time;
• Ability to lift up to 50 pounds;
• Ability to operate computer, facsimile, copier, shredder and calculator.

This is a hybrid role, however, an office setting, varying degrees of background noise, standard office lighting and ventilation, occasional temperature fluctuations are found in the work environment.  

Normal business hours with flexibility as required during weekends and non-business hours or non-standard hours as required by special projects. 

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