Role:

To direct the daily operations of the Card Services department; assist members with daily operations of their card accounts; control issuing, blocking, or renewal of credit cards/ATM cards/Debit cards.

Essential Functions & Responsibilities:

• NCAT balancing
• Review JHA daily/monthly reports
• Review daily card issue report to verify name length/state residence will fit on card
• Process daily cardholder disputes
• Process daily card limit increases
• Travel notes - exclude restrictions
• Report and file CUNA claims; submit supporting documentation
• Balance general ledgers
• Maintain return of debit/credit cards
• CAMS alerts
• Monitor activated cards to deactivate open affected card
• Visa Operating Certificate
• Plus & Cirrus quarterly certificate
• Maintain card stock inventory
• Monitor high fraud hits and determine if blocks should be placed on a BIN and implement
• Review and initiate letters for unused credit cards with no activity for more than 24 months.
• Maintain state blocks/merchant restrictions list and excluded members/cards in restricted state.
• Maintain knowledge of all policies and procedures applicable to your position. Maintain compliance with all regulations, understanding compliance issues, and receive proper training as they relate to the position.
• Cross train other desks in Accounting Department and back up as needed
• Perform other related duties as assigned.

Performance Measurements:

• Ensure all activities for which he/she is responsible are carried out within the prescribed time frame, according to policies and procedures.
• Provide informed, professional and accurate service and support to all members (internal and external) by promptly responding to email, messages, and other correspondence.
• Troubleshoot and resolve member and internal inquiries in a timely and accurate manner.
• Complete and submit all assigned reports in a timely, accurate manner.
• Understand compliance issues and attend training as they relate to this position, including, but not limited to, the Bank Secrecy Act and USA Patriot Act.

• Experience: Two years to five years of similar or related experience. 
• Education: (1) A two-year college degree, or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program. 
• Interpersonal Skills:  A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important, and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.