GENERAL POSITION SUMMARY
Team members are among the most important ambassadors of Costa Vida. Your willingness to step in where needed ensures a smooth working environment. The Team Member function will consist of the following roles: Cashier, Lobby, Line Cook, Expeditor, Salad, Drive Through, To Go, and other non-management roles as assigned for example; Runner, Flat Top, Char Grill, Dishwasher, Tortilla, Cold Prep.
TEAM MEMBER FRONT OF HOUSE
Essential Functions and Responsibilities:
- Guest Service Excellence: Greet and seat guests promptly, present menus, answer questions, and ensure a welcoming and attentive dining experience from arrival to departure.
- Order Accuracy and Efficiency: Take food and beverage orders accurately, input them into the POS system, and communicate clearly with kitchen and bar staff to ensure timely and correct service.
- Dining Area Maintenance: Maintain cleanliness and organization of tables, service stations, and dining areas in accordance with health and safety standards.
- Payment Processing: Prepare and deliver checks, process cash and card transactions accurately, and follow proper cash-handling procedures.
- Team Collaboration and Problem Resolution: Work cooperatively with team members to ensure smooth operations, address guest concerns professionally, and escalate issues to management when necessary.
TEAM MEMBER BACK OF HOUSE
Essential Functions and Responsibilities:
- Food Preparation and Cooking: Prepare ingredients and cook menu items according to recipes, portion standards, and presentation guidelines to ensure quality and consistency.
- Kitchen Sanitation and Safety: Maintain a clean and organized work station, follow food safety and sanitation regulations, and comply with health department standards.
- Inventory and Stock Management: Monitor ingredient levels, rotate stock using FIFO (first in, first out) practices, and notify supervisors of low inventory or supply needs.
- Equipment Operation and Maintenance: Safely operate kitchen equipment and report any malfunctions or maintenance concerns promptly.
- Team Coordination and Efficiency: Communicate effectively with front of house and kitchen staff to ensure timely order fulfillment and smooth kitchen operations during service.
WORKING REQUIREMENTS/CONDITIONS
Education/Certification:
Food Handler permit.
Experience Required:
Proven experience as a cook, preferably in a bulk or high-volume kitchen environment.
Strong knowledge of food preparation techniques and safety standards.
Ability to follow recipes and instructions accurately.
Ability to weigh and measure food accurately.
Excellent time management skills and the ability to multitask in a busy kitchen.
Strong communication skills and a team-oriented attitude
Skills/Abilities:
Ability to stand for long periods and lift heavy items (up to 50 lbs).
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Finger dexterity:
Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
Talking:
Especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly.
Average Hearing:
Able to hear average or normal conversations and receive ordinary information.
Average Visual Abilities:
Average, ordinary visual acuity necessary to prepare or inspect documents or products or operate machinery.
Physical Strength:
Ability to stand for long periods and lift heavy items (up to 50 lbs).
WORKING CONDITIONS
Environment:
Capable of working in a hot, fast-paced kitchen environment.
MENTAL ACTIVITIES AND REQURIEMTNS OF THIS POSITION
Reasoning Ability:
Ability to deal with a variety of variables under only limited standardization.
Able to interpret various instructions.
Mathematics Ability:
Ability to perform basic math skills.
Language Ability:
Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias.
Ability to prepare memos, and reports using proper punctuation, spelling, and grammar.
Ability to communicate distinctly with appropriate pauses and emphasis; correct pronunciation (or sign equivalent); and variation in word order using present, perfect, and future tenses.
INTENT AND FUNCTION OF JOB DESCRIPTIONS
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included are the minimal standards required to perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
skills, and abilities included are the minimal standards required to perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.