Hi, we’re Actabl.

We’re providing better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. Our mission is to empower the people that power hospitality. We give hoteliers actionable insights to know what to do, the tools to do it, and the visibility to know it worked. We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets around the world.

Our Valued Behaviors

• Start with People: We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing.
  • Being: We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality.
  • Doing: We will succeed if we start with great people working as one team. Empower others, speak the truth with care, and go together.
• Demand Integrity: Be trustworthy, be ethical, and be consistent whether someone is watching or not. Demand integrity of yourself and others to build the fabric of a high-integrity organization.
• Delight the Customer: We aim to delight our customers in the same way our customers aim to delight their guests. The question is not if completed a process or hit a metric, the question is whether or not the customer is delighted.
• Champion Innovation: We compete in the game of change and win through innovation. Think big and then think bigger when it comes to the innovation required to tackle the problems our customers face daily. 
• Make it Happen: We show up prepared, care about the details, and follow through. Don't get distracted. Don't stop at blockers. Don't make excuses. Find a way and drive until it is done.

In this role you will:

The Strategic Account Manager is a growth-focused sales professional responsible for driving revenue expansion within an existing hospitality client base. While maintaining strong relationships is foundational, this role is primarily measured on the ability to cross-sell, up-sell, and navigate complex deal cycles. You will leverage AI-driven workflows to manage high-volume portfolios efficiently, employing MEDDPICC and multithreading strategies to penetrate accounts and secure long-term contract value in a fast-paced software environment.

Typical Functions:

• Strategic Expansion & Cross-Selling (60%): Proactively identify and close growth opportunities. Use MEDDPICC to qualify expansion deals and ensure a predictable pipeline. Navigate complex hospitality organizations to introduce new software modules and services.
• Strategic Negotiation & Retention (40%): Lead complex contract renewals and negotiations. Address "at-risk" accounts by reinforcing ROI and aligning our software solutions with the client’s strategic business goals.
• Multithreading & Deal Navigation: Move beyond a single point of contact. Map out and build influence with key stakeholders, from property-level managers to corporate-level C-suite executives, to insulate accounts and drive larger contract wins.
• AI-Enhanced Efficiency: Utilize AI tools for automated outreach, meeting summarization, sentiment analysis, and data-driven prospecting to effectively manage a high volume of hospitality customers without sacrificing quality.
• Strategic Negotiation & Retention: Lead complex contract renewals and negotiations. Address "at-risk" accounts by reinforcing ROI and aligning our software solutions with the client’s strategic business goals.
• Performance Reporting & Forecasting : Provide high-fidelity sales forecasts and regular updates on account health and expansion progress to leadership using CRM data.

Unpacking What We’re Looking For

Ideal Skills & Experience:

• Education: Bachelor’s degree in Business, Marketing, or a related field.
• Experience: 3+ years of experience in B2B SaaS account management or sales, ideally within the hospitality tech sector.
• Methodology: Proven proficiency in MEDDPICC, Challenger Sale, or similar value-based selling frameworks.
• Technical Savvy: Hands-on experience using AI tools (e.g., ChatGPT, Gong, Copilot) to increase sales velocity and rep efficiency.
• Sales Acumen: Demonstrated track record of meeting or exceeding expansion quotas and managing high-volume portfolios.

Key Competencies:

• Strategic Selling: Deep understanding of how to move a deal through a complex funnel and close "up-market" accounts.
• Advanced Negotiation: Ability to navigate procurement processes and "win-win" contract structures.
• AI Literacy: Ability to integrate artificial intelligence into daily workflows to automate manual tasks and prioritize high-value activities.
• Hospitality Domain Expertise: Understanding the unique pain points of hotel owners, management companies, and operators.
• Agility: Thriving in a fast-moving environment where priorities shift and volume is high.
• Complex Problem Solving - The ability to effectively solve complex issues for clients including understanding the financial impacts of our products and services to their REVPar, GOPPAR, CapEx, and EBITDA. 
• Cross Functional Partnership - The ability to work with a team including CSM, Finance, Support, Product and other functional departments to achieve positive outcomes for our clients and for Actabl. 

We try to be specific about the experience we believe you’ll need to have in order to be successful in this position, however, we encourage you to apply even if you don’t meet 100% of the outlined bullet points. If you are excited about innovating hospitality through technology and are a top-performing team player with a strong work ethic, we’d love to hear from you!

Work Environment:

This is a hybrid position and will be part of our Denver office with an expectation of working three days (Tuesday-Thursday) in-office and two days (Monday & Friday) remote. Candidates located outside of the Denver Metro Area will be reviewed and considered if necessary.

Actabl Around the World:

We are a hybrid friendly workplace with our main office in lower downtown Denver and with additional office hubs located in Atlanta & Tampa, and our remote based domestic & international employees support our hoteliers across the globe. No matter where you live and work, you’re a valued member of the Actabl team. 

Preview Your Team Member Experience

Total Rewards At-a-Glance:

All Actabl full-time team members and their dependents based in the United States are able to receive the following benefits starting on the first of the month following the first day of employment:

Health & Wellness

• Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents
• Employer-paid life & AD&D, short-term disability & long-term disability
• Discounted pet insurance plans through Wishbone
• Employee Assistance Program (EAP) services available to employees & their dependents
• On-site gym available for free use at Denver office

Financial Wellbeing

• Competitive base salary with bonus structure
• Healthcare spending accounts with employer contributions
• 401(k) plan with an employer match of up to 4%

Flexibility & Time Off

• Unlimited discretionary time off hours to be used when needed
• 10 observed US federal holidays throughout the year
• Winter recess for all Actabl employees between December 24th-January 2nd
• 12 weeks of parental leave for both birthing & non-birthing parents

Compensation:

Qualified candidates can expect a base salary of $90,000/year with the potential to earn up to $150,000/year in on-target earnings (OTE). Potential for periodic merit increases also available based on company and/or personal performance.

Ready to Check-in to Your Next Role?

If you’re excited about our mission in empowering hospitality through technology, apply to join the Actabl team today!

Candidate AI Usage Policy

We are committed to fostering a hiring process that reflects each candidate’s unique skills, experience, and perspective at Actabl. To support a fair and authentic evaluation process, the use of artificial intelligence (AI) tools to generate or assist with responses is not permitted during any stage of the interview process. This includes live interviews (in-person or virtual), as well as take-home assessments, test projects, and work samples.

Accommodation Requests

We understand that some candidates may require accommodations that involve the use of AI. If you require any accommodations during the interviewing process please contact us in advance at people-team@actabl.com. We are committed to providing reasonable accommodations and ensuring that every candidate has an equitable opportunity to succeed!

Our Nondiscrimination Promise

Actabl is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.