A Little Bit About Us

If you're looking for a rewarding career at a company with a supportive workplace culture and unlimited potential for growth, consider Gemini Legal. We are a dynamic, industry-leading, technology-based company headquartered in Rocklin, California. Gemini provides support services to California attorneys, collecting digital records and offering vocational counseling to injured workers.

Our management team has an open-door policy, and our exceptional growth is credited solely to our team members and their dedication to collaborate, achieve and give back. Success is celebrated and integrity is the essence of who we are. 

Ethical. Passionate. Smart. These three tenets drive our diverse team, and we welcome dedicated individuals to apply to join our work family.

A Little Bit About the Position

 The IT Intern’s purpose at Gemini is to effectively support the IT department in maintaining hardware, software, and network systems. This includes actively managing and assisting with requests through the IT ticket board and supporting ongoing IT projects. As a member of the IT team, the IT Intern is a detail-oriented, proactive, and collaborative contributor. 

• Location: Rocklin, CA
• Schedule: Monday-Friday, 8:00am-5:00pm 
• Compensation:  $19.23-$21.63 Per Hour 

RESPONSIBILITIES

• Assist in troubleshooting hardware, software, and network issues
• Provide technical support to end-users via in-person, phone, or remote access
• Assist in setting up workstations, laptops, printers, and mobile devices
• Help with software installations and updates
• Maintain inventory records for IT equipment and software licenses
• Document IT processes and user guides
• Support the rollout of new applications or system upgrades
• Monitor system performance and report anomalies
• Maintain cleanliness and organization of IT work areas
• Test and evaluate new technology solutions
• Assist with maintaining access controls and user accounts
• Participate in IT projects and initiatives as needed
• Other duties as assigned

EXPERIENCE, SKILLS AND ABILITIES

• Education and/or experience:
  • Currently pursuing an AA, BA/BS degree in Information Technology, Computer Science, or related field (required)
  • Previous internship or IT help desk experience preferred but not required
  • CompTIA A+ or similar certification preferred but not required
  • Must be in Sophomore year or higher (required)
• Skills:
  • Strong problem-solving and troubleshooting abilities
  • Excellent verbal and written communication skills
  • Good time management and organizational skills
  • Ability to learn new technologies quickly
  • Attention to detail and strong documentation habits
  • Customer-service mindset
• Technology: 
  • Comfortable supporting and troubleshooting Windows and/or macOS environments
  • Familiar with productivity platforms including Microsoft 365 and Google Workspace
  • Basic knowledge of networking fundamentals, computer hardware, and operating systems
  • Prior exposure to help desk or ticket management platforms (e.g., Zendesk, Freshservice) is a plus
• Other:
  • Experience working in an office setting preferred
  • Team player with a positive attitude

Functional Requirements 

Must be able to perform the essential functions of the position with or without accommodation, including, but not limited to:

• Sitting for at least one hour at a time (total: 6-8 hours/day)
• Keyboarding for extended periods of time (total: 6-8 hours/day)
• Using a phone with or without a headset for extended periods (total: 1-2 hours/day)

TRAVEL

Travel may be required for this position up to 10% of working hours

What You'll Love About Gemini

• Comprehensive health coverage including medical, dental, and vision
• Generous time-off to support work-life balance including PTO, volunteer time, sick time, and paid holidays
• 401(k) plan with company match to support your financial future
• Company culture rooted in shared values and community
• Education tuition reimbursement program 
• Employee Assistance Program (EAP) and legal assistance benefit
• Company-paid annual donation to a non-profit or charity of your choice
• Employee recognition program with gifts and awards