ORGANIZATION OVERVIEW

As unapologetic promoters of Cleveland, the Destination Cleveland team works every day to attract visitors, inspire both visitors and locals alike to explore, and connect people to experiences that illustrate Cleveland’s diversity, creativity, and contagious passion. We are in the business of equitably growing the region’s economy through travel and tourism while also cultivating a passion for Greater Cleveland.

As the only organization charged with marketing Cleveland outside of the region, we never stop talking about the city. We know the region inside and out. We roll up our sleeves and get the job done for The Land. We are a group of expectation-exceeding, fun-loving, innovative professionals.

SUMMARY OF POSITION

We are seeking an enthusiastic and creative intern to join our Destination Experiences team. As a Destination Experiences Intern, you will support the Director of Destination Experiences in the development, coordination, and execution of experiences and initiatives that enhance visitor engagement and satisfaction. This internship provides an excellent opportunity to gain hands-on experience in the tourism and hospitality industry while contributing to the growth and vitality of Cleveland as a premier travel destination.

COMPENSATION & EXPECTATIONS

• Mandatory Start Date & Orientation: May 13, 2026
• $1000 Monthly Stipend (paid twice monthly over the course of the 16 week internship)
• Flexible Scheduling
• $50/Month Stipend
• Internship Duration: Summer 2026 (May 13 - Aug. 28)

BENEFITS

• Build relationships with high-level leaders in the Greater Cleveland non-profit and higher education communities.
• Enhance program development and project management skills.
• Receive one-on-one mentoring.
• Gain exposure to a variety of professions within the travel, tourism and hospitality industry.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist in the development, coordination and execution of destination experiences and events, ensuring they are executed efficiently and align with Destination Cleveland’s goals and standards.
• Assists in cataloguing destination experiences, existing and new, and managing the experiences database. 
• Conduct research on emerging trends in tourism, visitor engagement strategies, and competitor analysis to support the development of innovative experience programs.
• Collaborate with partnerships team as well as local attractions, vendors, and partners to curate unique visitor experiences that highlight Cleveland’s cultural, historical, and recreational assets.
• Contribute to communications content, social media messaging and marketing campaigns to promote destination experiences.
• Participate and actively engage in community and neighborhood meetings to familiarize oneself with the neighborhoods and people.
• Gather and analyze visitor feedback to inform future initiatives and improvements.
• Assist in managing prize inventory and distribution for destination experience passport program. 
• Assist with administrative tasks, including scheduling meetings, maintaining databases, preparing reports, and organizing data.
• Provide on-site support during events and programs, ensuring a seamless and enjoyable experience for participants.
• Conduct research on current experience trends as well as potential new and developing experiences in Cleveland neighborhoods to support the build of an experience catalog.
• Perform other duties as assigned by the Director of Destination Experiences.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Requirements

• Excellent written, oral, and interpersonal communication skills. 
• Excellent organizational skills with the ability to manage multiple tasks and priorities.
• Ability to easily change focus to a different task. 
• Creative thinking and problem-solving abilities.
• Detail oriented.
• Ability to work flexible hours when required. 
• Currently enrolled in or recently graduated from a degree program in Tourism, Hospitality, Marketing, Event Management, or a related field.
• Strong interest in tourism, travel, and/or destination experience.

PHYSICAL DEMANDS

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Frequent communication and ability to present to external stakeholders and members of the community.
• Ability to view computer monitors for extended periods of time.
• Standing for community functions, presentations, etc.
• Ability to lift up to 25 pounds.

WORK ENVIRONMENT

On-site position. Office environment; moderate noise.Offsite visits/travel required.

TO APPLY For more information and to apply for the position, please visit our website:?http://www.thisiscleveland.com/about/careers/