We're seeking a detail-oriented, tech-savvy professional to serve as our internal systems helpdesk and software operations expert. As our Systems Administrator, you'll be the go-to resource for all software-related questions, account management, and technical support across the organization.

This is a hands-on role for someone who thrives on solving problems, enjoys mastering multiple software platforms, and takes pride in keeping systems running smoothly. You'll be the frontline support ensuring every team member has the access, tools, and guidance they need to work efficiently.

This role is apart of the Corporate Operations team and will support all Corporate Operations processes and initiatives. 

Key Responsibilities

Technical Support & Helpdesk

• Serve as primary point of contact for all software and systems-related questions
• Provide frontline technical support and troubleshooting for users across all departments
• Respond promptly to support requests via email, chat, or ticketing system
• Diagnose and resolve software issues, escalating complex problems when necessary
• Create and maintain a knowledge base of common issues and solutions

Account & Access Management

• Manage user accounts across Corporate software platforms as administrator
• Create, modify, and deactivate user access based on role requirements
• Maintain accurate records of account permissions and access levels
• Conduct regular audits to ensure appropriate access controls and security compliance
• Monitor license usage and coordinate software renewals

Employee Onboarding & Offboarding

• Set up complete software access and accounts for new hires
• Configure systems based on role-specific requirements and department needs
• Conduct software orientation sessions for new employees
• Ensure smooth offboarding by deactivating accounts and transferring data ownership
• Maintain onboarding checklists and continuously improve the setup process

Process Management & Compliance

• Monitor adherence to established process standards and software usage policies
• Identify instances where processes aren't being followed and provide corrective guidance
• Conduct regular process audits and recommend improvements
• Ensure data integrity across systems through consistent process enforcement
• Track and report on process compliance metrics

Documentation & Training

• Document and maintain department Standard Operating Procedures (SOPs)
• Review and update SOPs regularly to reflect current processes and best practices
• Create user guides, quick reference materials, and training documentation
• Develop and deliver software training sessions for teams and individuals
• Maintain system configuration documentation for all company software

Software Expertise & Optimization

• Develop deep, comprehensive knowledge of all company software platforms
• Stay current on software updates, new features, and best practices
• Identify opportunities to leverage software capabilities more effectively
• Recommend workflow improvements based on software functionality
• Test new features and integrations before company-wide rollout

Data Management & Reporting

• Maintain accurate data across systems and databases
• Generate reports on system usage, user activity, and performance metrics
• Identify and resolve data quality issues
• Support data cleanup and migration projects
• Ensure consistent data standards and naming conventions

Experience

• 2+ years in systems administration, CRM operations, Corporate Operations role
• Proven experience managing multiple software platforms as an administrator
• Track record of providing excellent customer service and technical support
• Experience with employee onboarding and account provisioning

Technical Skills

• High proficiency with common business software (Microsoft 365, Google Workspace, project management tools, CRM systems, etc.)
• Strong ability to quickly learn and master new software platforms
• Comfortable with user account management and permissions administration
• Experience with ticketing systems and helpdesk tools
• Basic understanding of data management and security best practices
• Familiarity with process documentation and SOP creation

Core Competencies

• Exceptional attention to detail with focus on accuracy and data quality
• Strong problem-solving skills with logical, methodical troubleshooting approach
• Excellent written and verbal communication skills for explaining technical concepts
• Ability to manage multiple concurrent requests and prioritize effectively
• Patient, helpful demeanor when assisting users of varying technical skill levels
• Self-motivated with ability to work independently
• Process-oriented mindset with commitment to consistency and standards

Personal Attributes

• Genuinely enjoys working with data and systems
• Takes satisfaction in helping others solve problems
• Naturally organized with systems for tracking tasks and requests
• Adaptable and comfortable with changing software environments
• Proactive in identifying and addressing issues before they escalate

Education

• Associate's or Bachelor's degree in Information Technology, Computer Science, Business Administration or related field preferred but not required
• Equivalent practical experience will be considered

IMPORTANT INFORMATION

While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to stand and walk. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This employee must be able to exert 10 lbs of force frequently and 50 lbs of force on occasion. This position requires kneeling, standing, squatting, and grasping frequently.

The noise level in the work environment is usually moderate.

This position is considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

Salary/Exempt

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)