A Warranty Administrator manages the full life cycle of product warranty claims, acting as the liaison between customers, service departments, and manufacturers to ensure proper documentation, submission, and reimbursement. Key responsibilities include verifying coverage, processing claims, tracking repair orders, and maintaining compliance with manufacturer policies to maximize dealership or company revenue.   This is a non exempt position reporting to the Warranty Manager.

Essential Duties & Responsibilities

• Claims Processing: Accurately review, process, and submit warranty claims to manufacturers in compliance with guidelines.
• Documentation & Records: Maintain detailed records of all warranty work, including parts, labor, and claim status.
• Coverage Verification: Verify warranty coverage for customers and explain terms and conditions.
• Follow-Up & Resolution: Track claims through to resolution, including re-submitting denied claims to secure payment.
• Inventory Control: Track and order necessary warranty parts, and manage the return of defective parts.
• Communication: Coordinate with service advisors, technicians, and manufacturers to resolve issues.
• Policy Compliance: Stay updated on manufacturer policies, bulletins, and recalls. 
• Travel between other location as required.
• Perform other duties as assigned.

 Required Qualifications & Skills

• Education: High school diploma or equivalent, some college level coursework a plus
• Experience: Previous experience in warranty administration, service writing, or a similar role is required
• Attention to Detail: High level of accuracy for documentation and data entry.
• Software Proficiency: Familiarity with dealer management systems (DMS) and Microsoft Office Suite.
• Communication: Excellent verbal and written communication skills.
• Technical Knowledge: Understanding of product mechanics or technical      specifications
• Must be able to lift up to 50 lbs.
• Valid State of Michigan driver’s license with a good driving record is required.
• Dependable and reliable attendance is required. 

Benefits:

• Health, Dental, Vision, Life Insurance, Short Term Disability, Accident Insurance, Critical Illness
• 72 PTO hour available at the time of hire
• 6 paid holidays
• 401K plan with company participation
• Weekly pay schedule

Pay Range:

• $20.00/hour - $26.00/hour, based on experience

Job Type: 

• Full-time

Schedule:

• Monday through Friday, 8:00 a.m. - 4:30 p.m.

Work Location: In person 

This job description is not meant to be inclusive of all job functions, and job functions may be added or changed from time to time as directed by your supervisor. At Reefer Peterbilt, we provide fair and equal employment opportunities for all employees and candidates regardless of race, color, religion, age, gender, pregnancy, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.