We are partnering with our client, CustomerInsights.AI, Inc., to hire for a (Senior) Director, Commercial Analytics!
 

About CustomerInsights.AI:

Launched in 2018, CustomerInsights.AI (CIAI) is transforming the pharmaceutical and biotech ecosystem through innovative analytics and technology solutions. As a Platform-led Analytics as a Service (PLAaaS) company, we deliver AI-powered applications that help our clients accelerate insights, optimize performance, and drive measurable impact across both commercial and technology domains.

At CIAI, we operate at the intersection of innovation, data, and real-world outcomes, building solutions that empower organizations to work smarter, faster, and more effectively. If you’re passionate about AI, advanced analytics, and creating meaningful business impact, CIAI is the place to shape the future.

Why Work With CIAI:

• Own strategic client relationships and expand CIAI’s footprint through trusted advisory partnerships
• Operate with significant autonomy and accountability for both delivery excellence and account growth
• Shape analytics solutions that become embedded in client decision-making and operating rhythms
• Work in a growth-oriented environment where expansion, adoption, and impact are explicitly valued
• Build teams, capabilities, and long-term partnerships – not just analyses

Position Summary:

The (Senior) Director – Commercial Analytics is a senior client-facing leadership role with explicit accountability for client impact and account growth.

This role goes beyond delivery. The individual is expected to own senior client relationships, repeatedly originate and shape new work, and expand CIAI’s presence within accounts by translating trust, insights, and delivery outcomes into scaled engagements.

Success in this role is measured by: 

1. Strength and depth of senior client relationships

2. Expansion of scope, revenue, and solution adoption within accounts

3. Delivery of decision-ready insights tied to commercial outcomes, and 

4. Development of strong teams and future leaders.

Key Responsibilities:

• Lead analytics engagements across sales effectiveness, marketing analytics, omnichannel strategy, customer targeting, and market access—linking analyses to clear decisions and actions.
• Frame ambiguous commercial questions into structured analytical approaches, hypotheses, and decision frameworks; facilitate whiteboarding sessions to align stakeholders quickly.
• Design, prototype, and scale new analytics solutions tailored to client priorities; convert pilots into repeatable programs and sustainable operating models.
• Serve as a senior advisor to client leaders; lead executive readouts, strategic working sessions, and roadmap planning.
• Own growth and expansion within assigned accounts: identify opportunities, shape demand, develop proposals, and drive adoption of new capabilities.
• Build and manage expansion pipeline: convert stakeholder conversations into concrete workstreams and measurable revenue impact.
• Lead and mentor multi-disciplinary teams (analysts, data scientists, consultants, data engineers, BI developers); set standards for analytical rigor, storytelling, and client communication.
• Partner cross-functionally to ensure solutions are scalable, documented, and aligned to governance, compliance, and data standards.

Required Skills & Experience:

• 12+ years of experience in life sciences analytics or consulting with sustained focus on pharma commercial analytics across sales, marketing, and/or market access.
• Proven track record leading client-facing engagements with senior stakeholders; strong executive presence and the ability to influence decisions.
• Demonstrated ability to drive account growth: repeatedly identifying, shaping, and converting expansion opportunities (not delivery-only).
• Strong data familiarity across commercial domains (e.g., prescription/claims, HCP/account, promotion/omnichannel, formulary/access/payer).
• Exceptional problem structuring and whiteboarding skills; ability to translate ambiguity into clear solution roadmaps.
• Excellent people leadership, coaching, and relationship management skills.
• Bachelor’s degree in a quantitative, business, or life sciences discipline (advanced degree preferred).

Preferred Skills:

• Experience owning multi-year account strategies, account planning, and capability roadmaps.
• Experience scaling analytics solutions into self-service tools, dashboards, or reusable assets.
• Comfort operating in fast-paced, ambiguous environments with a proactive, ownership-driven mindset.
• Exposure to modern data platforms (cloud, warehouses) and advanced analytics/AI methods applied to commercial use cases.

What We Offer:

• Flexible work arrangements and a supportive, high-performance environment
• Opportunities to lead transformative AI projects with industry impact
• Professional growth, mentorship, and leadership visibility
• Exposure to innovative data products and scalable analytics solutions

Equal Opportunity Statement

CustomerInsights.AI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.