This summer, Downtown Dallas will welcome visitors from around the world, and we need passionate, high-energy individuals to help create an unforgettable experience. As a Seasonal Hospitality Ambassador, you will serve as the friendly, visible front line in our parks and activation areas during the FIFA period. Think world-class customer experience without the burden of a sales quota. You'll engage visitors and residents about the best restaurants, retail, and entertainment spots Downtown has to offer while helping maintain a safe, clean, and energetic environment for all to enjoy.

Duration: June 1 – July 19

Schedule: Flexible scheduling, up to 40 hours/week based on event needs

Location: Downtown Dallas parks and event zones

Goals and Objectives: Continually meet the program plan/goals to:

1. Provide world-class customer service to domestic and international visitors through positive, welcoming interactions
2. Provide a visible, uniformed presence in designated areas of Downtown Dallas to make it feel fun, safe, and energetic
3. Collaborate with Downtown businesses to help promote services, public events, andFIFA-related attractions

Key Competencies:

Customer service, professional appearance, outgoing personality, observant, teamwork driven, excellent communication skills, love for Downtown Dallas, and comfort in high-volume event environments.

The role will report to the Director of Events and Programming.

 Duties and Responsibilities:

• Be a "Downtown enthusiast" and share your knowledge of Downtown history, public art, museums, restaurants, entertainment venues, and FIFA activations with visitors from around the world
• Always engage with the public in a proactive, positive, and helpful manner
• Provide directions, maps, handouts, and event information to tourists, visitors, residents, and local businesses
• Support  crowd flow and maintain a welcoming park and event zone presence
• Build  relationships with Downtown businesses and assist them when needed
• Be the  "eyes and ears" of Downtown by observing and reporting any issues or city ordinance violations to supervisors
• Work on   special assignments, including FIFA-related activations and events, both individually and as part of a team
• Report  Quality-of-Life issues observed in public spaces to the supervisor
• Communicate  with and support additional Field Operations Team members as needed
• Provide  direct support to the Director of Community Engagement for activations and events
• Perform  any other tasks needed to support the Field Operations department

Key Technical Skills and Knowledge:

• Excellent verbal and interpersonal communication skills
• Bilingual ability is strongly desirable, given the international nature of the event  (Spanish, French, or German) 
• Familiarity with and passion for Downtown Dallas
• Comfort in fast-paced, high-volume event environments

Education and Experience:

The ideal candidate will have a high school diploma or GED and at least 2 years of customer service experience. Experience in hospitality, tourism, or events is a plus.

Physical Requirements:

• Able to walk or stand outdoors in extreme summer weather conditions
• Willing to wear a specified uniform and maintain a neat, professional appearance
• Must be able to carry supplies while on duty and safely lift and carry at least 25 lbs.
• Abilityto flex hours, days off, and work evenings and weekends