Salary Range: $19.38 per hour - $21.32 per hour  

FLSA Status: Non-Exempt

Schedule: Full-time; Monday through Friday; 8-hour shift scheduled between 7:00AM -

5:00PM

Homelessness is a public health, social and racial justice issue!

Since 1984, St. Francis House has committed itself to healing the wounds of those impacted by an inequitable society and breaking down the barriers, including systemic racism that prevent all people from living lives of dignity.

St. Francis House is the State’s largest provider of day services supporting people who are at risk of or are experiencing homelessness. Located in the heart of downtown Boston, we compassionately welcome nearly 500 adults through our doors every day who are seeking a safe and dignified refuge and opportunities to rebuild their lives. Our holistic approach allows us to deepen our impact by offering integrated programing that helps our guests achieve stability in the areas of housing, income, and behavioral health. Joining our team would provide for you a dynamic opportunity to work with an interdisciplinary team of providers dedicated to solving this public health crisis.

We offer an extensive Benefits package! Up to 90% of individual insurance premiums paid for Harvard Pilgrim Health Care health insurance & Altus dental insurance, 4 weeks of vacation and 13 holidays recognized per year, employer – paid life & disability insurance, a vested 403b retirement with 5% match, and much more! 

The Community Engagement and Safety Associate is the front line of staff in St. Francis House. The Community Engagement and Safety Associate works to engage guest experiencing homelessness to create a safe, professional, and welcoming environment. The Community Engagement and Safety Associate support shelter operations and safety through activities, such as operating the metal detector and X-ray machines, conducting rounds, using the HMIS database, and practice de-escalation tactics to prevent disruptions to services.

Essential Duties/Responsibilities

• Welcomes guests by providing a positive, professional, and respectful presence at all times to all who enter our doors.
• Scans and screens SFH Guests through HMIS software for Front Door Scanning and Meals. Redirects when alerts appear while also monitoring for restrictions.
• Responsible for attending to emergency calls throughout the building for medical and safety concerns.
• Ensures unsafe objects are not brought into the building by properly using an x-ray machine, metal detector, and handheld wand.
• Monitoring the front of St Francis House for loitering and disruptive behavior.
• Provides rounds throughout floors 1 through 10.
• Responsible to read and communicate through email on daily basis.
• Participates in weekly department meeting along with scheduled agency meetings.
• Completes incident reports when required to do so before the end of day.
• Performs other duties as assigned for the safe and continuous operation of the building.
• Adheres to agency code of conduct.

• Ability to de-escalate with respectful communication skills.
• Ability to pro-actively communicate with team members, supervisors, and all other departments.  
• Proactively monitor the environment in order to intervene before crises occur.
• Ability to model a positive, collaborative, professional, and respectful tone on the floor, modeling clear and appropriate boundaries and adherence to procedures and guidelines. 

Education & Experience

• High school diploma or GED required.
• Preference will be given to those with experience working with the homeless population, mental health, or addiction services.
• Lived experience of homelessness and/or recovery a plus.
• Bilingual in Spanish preferred.
• Preference will be given to candidates who identify as female due to the nature of interactions with guests.

Work Environment & Activity  

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift and carry 10-20 pounds independently.
• Frequently moving throughout multi-level building.
• Constantly operate computer and other office machinery, such as a copy machine, computer printer, projector.
• On rare occasions, extended evening and weekend hours may be necessary, and would be determined and scheduled in advance.
• On-call rotation with other housing leadership team members.

If you are Ready to make a lasting impact in the lives of others, please complete our application process. 

SFH is an Equal Employment Opportunity Employer. We are committed to fair and equitable employment practices and to fostering a workplace where all employees are respected, supported, and able to grow. In support of our mission, we encourage individuals from all backgrounds to apply, including those with lived experience of homelessness or recovery and those who have faced barriers to employment. We value the range of experiences and perspectives that strengthen our work in the community. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties. 

This job description is subject to change and does not restrict management’s right to assign or reassign duties and responsibilities to this job at any time.