Position Summary:

The Director, PAP Services leads the strategic development, market development, growth and operations of PAP

product lines and program. Additionally, responsible for improving the synergy between these programs and regions to

improve patient care, process flow, communication, as well as program outcomes. The Director, PAP Services will

work in coordination with other members of leadership to identify areas of opportunity and growth for its related product

lines. They will improve overall operational efficiency for better patient outcomes, develop an excellent clinical and nonclinical team, and support the diversification growth strategy for the company.

Essential Functions and Job Responsibilities:

• Develops and monitors operational budgets including variance analysis, return on investment, and appropriate action plans for remediation.
• Identifies cost reductions/efficiencies/revenue enhancements and makes any changes within areas of responsibility.
• Identifies and implements strategies to increase revenue and market share for defined programs.
• Uses critical thinking and problem-solving skills to achieve departmental goals and balance workload.
• Integrates industry best practice and evidence-based practice into programs and standards of care.
• Develops effective program models and measures outcomes that are patient centered rather than product line centered.
• Consistently manages operating teams to ensure achievement of organizational values, goals, strategic plan, and mission.
• Ensures departmental completion and compliance with Company Quality Improvement initiatives and objectives and meets ACHC and regulatory requirements.
• Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Establishes annual goals and objectives for the department based on the organization’s strategic goals.
• Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations.
• Collaborate with leadership to develop the PAP program and improve patient satisfaction.
• Works with mid-level managers to create daily, weekly, monthly, and quarterly key performance Indicators.
• Works with mid-level managers and contract price table management to assure that all accurate billing and payor information is added into the AdaptHealth system.
• Assesses and set goals for all related metrics including productivity, denial management, days sales outstanding, accounts receivable turnover, accounts receivable aging composition, account volume per office, etc.
• Drives team member engagement, recognition, and retention.
• Develops and maintains working knowledge of current HME products and services offered by the company.
• Maintains patient confidentiality and functions within the guidelines of HIPAA.
• Completes assigned compliance training and other educational programs as required.
• Maintain compliance with AdaptHealth’s Compliance Program.
• Performs other related duties as assigned.
• Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
•  Establishes annual goals and objectives for the department based on the organization’s strategic goals
•  Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations

Competency, Skills and Abilities:

•  Leadership Skills
•  Strong ability to co-manage in a multi-site environment
•  Independent thinker and decision maker
•  Strong analytical and problem-solving skills with attention to detail
•  Excellent verbal and written communication
•  Excellent customer service skills
•  Proficient computer skills and knowledge of Microsoft Office specifically Excel
•  Ability to prioritize and manage multiple projects
•  Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction

Education and Experience Requirements:

• An associate degree from an accredited college required, bachelor’s degree preferred
• Five (5) years’ experience in Revenue Cycle Management or proven related experience is required
• Relevant experience in health care administrative, financial, insurance customer services, claims, billing, home health and/or medical terminology training preferred
• Valid and unrestricted driver’s license in the state of residence

Physical Demands and Work Environment:

• Work environment will be stressful at times, as overall office activities and work levels fluctuate
• Must be able to bend, stoop, stretch, stand, and sit for extended periods of time
• Subject to long periods of sitting and exposure to computer screen
• Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use Must be able to lift 30 pounds as needed
• Excellent ability to communicate both verbally and in writing
• May be exposed to angry or irate customers or patients
• Ability to effectively communicate both verbally and written with internal and external customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.
• Ability to travel as needed