DEPARTMENT:  Retail

SEATED AT:        Hedgesville

REPORTS TO:    Branch Manager

The Assistant Branch Manager will assist the Branch Manager with branch operations, coaching activities, as well as achieving growth and service quality goals, typically in a smaller and/or lower volume office.

Who We Want:

Champion of Growth –

• Identify branch sales initiatives and cross-selling efforts to deepen customer relationships
• Represent the Bank in public relations activities and community affairs
• Help lead the team to achieve growth and service quality goals

Industry Expert –

• Ability to identify opportunities to deepen relationships and deliver value to customers
• Oversee daily operations of the branch and assist with coaching and developing staff
• Strong understanding of consumer and business products

Analytical Thinker –

• Ability to use Microsoft Office Suite and variety of other technology platforms
• Research and resolve customer account discrepancies
• Strong organizational skills with the ability to multi-task

What You'll Do:

• Coach team members to improve knowledge and skills in operations and relationship management
• Oversee branch operations and ensure audits are satisfactory
• Maintain a professional atmosphere in the branch
• Ensure adherence to bank policies, procedures, and regulatory requirements
• Develop relationships with customers, especially those who have more complex banking needs
• Model relationship management activities for the team including exceptional customer interactions, proactive outreach, and coordination with other business partners
• Ensure security protocols are followed and manage security equipment

What You Get:

• Competitive pay
• Excellent benefits package, including 15 days of annual Paid Time Off (PTO). Eligible for medical, dental, and vision insurance (single and family) after 60 days of full-time employment. Insurance plans are HSA and FSA-compatible. CNB offers a 401(k) plan with an employer match available after 60 days of full-time employment. Eligible for life insurance, AD&D, and long-term disability after 90 days of full-time employment
• Paid national holidays that follow the Federal Reserve schedule
• Eligible for overtime pay when needed and approved

• College degree preferred or equivalent work experience
• One to two years of experience in a financial institution
• Excellent customer service skills utilized for both internal and external customers
• Strong and positive verbal, and written communication, and supervisory skills
• Strong knowledge of banking regulatory matters and procedures for proper operation
• Ability to work well within a team, in shared roles, with flexible hours, including Saturday

 
EOE, including disability/vets