FlexTrades is seeking a highly skilled Onsite Operations Engagement Manager to join our team. This individual will work at the client site as a project support partner, ensuring proactive communication, quality execution of operational tasks, milestone tracking, and solution adaptation throughout the project. The Onsite Operations Engagement Manager is responsible for building strong, repeatable relationships with Technicians, Clients and Internal Partners to foster business growth. See below for additional responsibilities. 

This role requires traveling to client sites to work projects typically lasting 6-9 months at a time. Lodging is covered, travel time is reimbursed. Guaranteed OT

Duties & Responsibilities:

• Support up to 75 technicians for one client.
• Proactively communicate with Technicians and Clients to ensure a balanced and successful assignment, including weekly or bi-weekly check-ins, in person meetings, an active onsite presence, on-camera Teams meetings, phone calls, texts and emails.
• Meet minimum communication requirements which include:
• Onsite daily during agreed upon schedule, which includes:
• o Check-in bi-weekly with every Technician, with a minimum of one of these check-ins being in person conversation
• o Check in with every Client 2-4 times a month, with a minimum of one of these monthly Check-Ins being a client meeting
• Contribute to the project success and growth by improving success rates on assignments, increasing Technician satisfaction, securing extensions, and increasing Client satisfaction.
• Manage new technician arrivals.
• Work with the Technician Care team and the Technicians to address any issues at the hotel. 
• Enthusiastic and engaged attitude in department meetings and collaborative conversations.
• Weekly timekeeping and attendance management.
• Complete operational functions following FlexTrades procedures and policies.
• Ensure employees arrive at work on time and meet the client’s performance expectations
• Handle Technician disciplinary measures related to performance and policy violations. 
• Educate and enforce FlexTrades policies and professional expectations with Technicians.
• Uncover new opportunities at the client through building strong relationships with Client contacts.
• Excellent documentation skills of all activity in the ATS and utilize FlexTrades required tools.
• Work with the safety team to ensure appropriate safety practices are followed.
• Assist in handling onsite injuries by coordinating with the FlexTrades safety team and facilitating Technician and Client communication as needed
• Interdepartmental collaboration to solve problems and resolve issues.
• Quick adaptation to high priority tasks and projects, as directed by your Leader.
• Professional demeanor for all Technician, Client, and Internal facing conversations/meetings
• Monthly professional development training.
• All other duties as assigned.

• 2+ years of experience in a corporate environment. 
• 1+ years of customer service experience 
• Excellent written and verbal communication skills 
• Excellent problem-solving skills 
• Highly organized and excellent time management.  
• Growth mindset.
• Strong computer skills, including the Microsoft Office suite of products.
• Willingness, excitement, and availability to work away from home for extended periods of time.
• Comfortable working remotely, including on-camera in a Team meeting environment.

Preferred Skills & Experience:

• Previous Staffing experience
• Previous experience with manufacturing and/or industrial companies.
• Apple Products experience such as an iPad is a plus.
• Bullhorn ATS experience is a plus.

Benefits:

• Guaranteed Overtime
• Best in class Medical, Dental, Vision, STD/LTD, Life Insurance, Accident Insurance
• Company provided equipment

Equal Opportunity Employer:

FlexTrades is an equal opportunity/affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, including individuals with disabilities and veterans.