Yark Automotive is the largest dealership group in Northwest Ohio!   Consistently voted as one of the best employers in the region because we care about our employees. We are not the "typical car dealership" with unachievable goals and no support! We are focused on getting you the career in Automotive that you want to have! Our Employees love working for Yark because they receive the growth and infrastructure you will find at a corporate owned dealership but the personal attention of a family owned business!

Customer satisfaction is a result of your personal work habits and ethics and is the most important part of your job function.

As a Yark Shop Foreman at one of our Dealerships you will be responsible for setting goals for personal service improvement and monitor technician progress and production numbers against customer satisfaction index numbers as provided by the Service Manager.

Essential Duties and Responsibilities:

• Train and motivate qualified service technicians
• Assist technicians in developing their skills
• Provide support to technicians as needed
• Ensure that all technicians receive appropriate training
• Check progress of repairs orders throughout the day
• Review work completed to ensure it is up to quality standards
• Ensure all documents are processed and repairs are charged out correctly
• Monitor shop condition, including cleanliness and safety
• Addresses and resolves customer issues and complaints
• Understand the process of CSI scores and roll in achieving the set goals
• Maintain the order and cleanliness of customer cars and work areas
• Understand and follow workshop safety rules, as well as federal, state, and local regulations
• Handle all customer concerns that are brought to your attention promptly, professionally and in following with Yark policy
• Conduct business in an ethical and professional manner
• Perform other duties as assigned by management

Qualifications:

• Automotive experience
• Valid driver’s license and clean driving record required
• Proven management skills
• Time management skills
• Effective oral and written communication skills
• Professional, well-groomed personal appearance
• Reasonable and Reliable Attendance
• Willing to submit to a pre-employment background check & drug screen
• Education: High school diploma or equivalent; college degree helpful

Mathematics: Algebra, Geometry, Shop Math, Trigonometry

Reading – read novels, tech journals, blueprints with understanding.

Writing – prepare business letters, expositions, summaries and reports with proper format.

Speaking – communicate in a manner understandable by all levels of education.

• Reasoning Development: Apply principles of logic or scientific thinking to define problems, collect data, establish facts and draw conclusions. Apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Interpret an extensive variety of technical instructions in mathematical or diagrammatic form. Ability to deal with problems involving abstract and concrete variables in standardized situations.

PART II: APTITUDES REQUIRED

Key Frequency Codes: The following codes are used to determine the amount of time an employee performs the physical and/or mental requirements of the job:

Rarely - less than 1 % of the time.

Occasionally - Between 1 % and 33 % of the time.

Frequently - Between 33.1% and 66% of the time.

Constantly - Between 66.1% and 100% of the time.

Mental: Constantly

Mechanical: Constantly

Verbal: Frequently

Personal Initiative: Very Important

PART III: PHYSICAL REQUIREMENTS

Standing: Constantly

Walking: Constantly

Sitting: Frequently

Bending/Stooping/Squatting: Constantly

Climb Stairs: Frequently

Lying Down: Rarely

Push or Pull: Constantly

Reach above Shoulders: Constantly

Climb Ladders: Rarely

Grasp/Grip: Constantly

Finger Dexterity: Constantly

Writing/Typing: Frequently

Driving/Operating Equipment: Constantly

Vision - Beyond arm’s length: Constantly

Lifting/Carrying:

• Over 150lbs Rarely
• 76-150lbs Rarely
• 51-75lbs Rarely
• 26-50lbs Frequently
• 10-25lbs Constantly
• 1-9lbs Constantly

Hearing Requirements: Constantly

Speaking Requirements: Frequently

Environment - Working Indoors: Constantly

Environment - Working Outdoors: Constantly

Environment - Exposure to Fumes, Chemicals, Solvents, Caustics, etc.: Constantly

Environment - Extreme Temperatures: Constantly

Coordination - Eye/Hand/Foot: Constantly