Work from Home (WFH) - Remote work must be performed while residing in California, Florida or New Mexico

CIAT Location: San Diego, CA and Albuquerque, NM

Division: Bootcamp

Reports to: Director of Corporate & Government Training Solutions

Status: Non-exempt

Employment Type: Full-time

Summary

The Student Success Advisor, Bootcamp Division is responsible for delivering high-touch, end-to-end support to students enrolled in accelerated certification bootcamps, ensuring they stay engaged, on track, and prepared for successful course completion and certification outcomes. This role will support new student onboarding, attendance monitoring, and student communication. The advisor works closely with the multiple CIAT departments to resolve student issues, maintain accurate records, and continuously improve the bootcamp experience through feedback collection and reporting.

Responsibilities: Compliance & Records Management

• Interacts with a high volume of bootcamp students via phone, email, live chat, events, and/or other communication channels from post enrollment through certification success in CIAT’s bootcamp programs
• Provide positive motivation, nurturing, and support to improve student satisfaction and retention
• Collect and organize all required enrollment documentation as set forth by governing agencies and institutional policies
• Ensure data integrity of all student records to maintain 100% adherence to compliance requirements
• Participate in document collection for avocational professional development students required for compliance audits
• Facilitate course changes, start date changes, and enrollment cancelation requests
• Monitor and support bootcamp payment verification, enrollment documentation collection, and registration processing

Responsibilities: Student Engagement & Success:

• Support the certification exam tracking and reporting processes and provide encouragement and resources to help students pass certification exams
• Conduct new bootcamp enrollment welcome calls to support new professional development student cohorts starting their course
• Support CIAT specialized alumni invitations to participate in complimentary bootcamps
• Follow up with bootcamp participants to encourage increased survey participation
• Collaborate closely with CIAT internal departments including Admissions, Marketing, Student Services, Career Services, Education, and IT to support end-to-end student success
• Documents all interactions with prospective students within institutional information systems with proficiency and accuracy in creating, maintaining, and updating student records
• Works with a sense of urgency, while engaging and listening to others
• Exhibits a high degree of flexibility in adapting to a rapidly changing environment
• Adhere to CIAT’s compliance requirements to ensure all Federal, State, accreditation, and institutional policies and procedures are being met
• Follow communication guidelines to ensure high levels of customer satisfaction and professionalism
• Embody CIAT’s mission, vision, purpose and values

• High School Diploma or GED and general knowledge of the higher education industry
• Bachelor’s Degree in Business Administration, Education, or related concentration preferred
• Minimum of 2 years of professional work experience in customer service, student success, or related field. Previous experience working in a higher education setting is preferred
• Excellent organizational and communication skills and ability to inspire and motivate
• Proficient skills in MS Office products, including Outlook, Word, Excel, PowerPoint, and MS project and ability to learn additional software products
• Computer literate with a proven ability to learn and effectively use CRM, SIS, and LMS software
• Strong communication skills, both verbal and written, with the ability to effectively convey information and interact with students, colleagues, and others
• Possess a sincere interest in helping others achieve life goals
• Takes a customer-service-oriented approach to recruiting and retaining students and collaborating with internal departments
• Ability to work collaboratively with colleagues, academic departments, and administration to support student success, achieve institutional goals and contribute to a positive and inclusive culture
• Commitment to fostering an inclusive and supportive environment that respects the diversity of employees and students' backgrounds, experiences, and perspectives
• Self-motivated with a strong work ethic; dedicated to quality, quantity, results and timeliness
• Demonstrated ability to anticipate needs and exercise independent judgment
• Excellent analytical skills, problem resolution skills and general business acumen
• Position may require work responsibilities outside of normal business hours to accommodate business needs and deadlines
• Flexible to work longer hours to meet deadlines, if needed
• Reliable transportation to go on campus, attend seminars/trainings, if required
• Team player with a positive, can-do attitude
• Strong organizational skills with the proven ability to prioritize
• Possess high ethical standards, being an example of professionalism to others
• Ability to solve problems while maintaining compliance with all policies, procedures, and regulations, including those related to integrity, conduct, and professionalism
• Must be able to embody CIAT’s mission, vision, purpose and values

Position Type and Expected Hours of Work

Days and hours of work are Monday through Friday with schedule rotations of weekend and evening hours. Up to 20% travel may be required for event participation and support.

Supervisory Responsibility

This position has no supervisory responsibilities.  

Location
This is a remote position. Work must be conducted in locations that have been approved by the company. Company authorization is necessary for relocation or work from other locations, even if temporarily.

Values

Values such as integrity, excellence, customer service, teamwork and mutual respect are some of those that remain constant, regardless of changes in our company. When identifying company values, it is important that those values are demonstrated during business each day. Our values set expectations for how employees and managers interact with every person while representing the company.

• We are passionate about education and student success.
• We value integrity and excellence in our employees and students.
• We treat ourselves and our students with dignity and respect.
• We believe in and encourage innovation at our school to better help our students succeed.
• We have a customer centric focus, and we want people highly committed to achieving goals, where our success equals student’s success.
• We are accountable for our actions, and if errors occur, we focus on preventing future errors and moving forward.
• We have a growth mindset, always looking for ways to improve, with a sincere belief that every student can do better and achieve their goals.
• We expect every employee to be an example of conduct and professionalism, being a role model to students and colleagues.
• We commit to fostering an inclusive and supportive learning environment that respects the diversity of students’ backgrounds, experiences, and perspectives.
• We foster lifelong learning and professional development.

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions:

• Essential functions of this role require sitting for extended periods of time
• Ability to type, use a computer to search for information and input information while speaking on the phone is required
• The employee will frequently be required to use the computer, mouse and telephone to conduct the regular tasks of this role
• The employee will be required to compute simple to simple mathematical calculations as a normal part of this role
• Must be able to lift, carry, and transport items up to 20 pounds and handle setup for various events as required

Work Environment

While performing the responsibilities of this remote position, the job holder will work in a home office environment. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. This role routinely involves using standard office equipment such as computers, phones, and virtual communication tools. Employees are expected to ensure that their home office is a safe and ergonomic working environment, as the company will for employees working on campus.

Employees must maintain data security and confidentiality in accordance with company policies and use secure connections for all work-related activities. Expectations regarding work hours, availability, and time tracking will be clearly communicated and must be adhered to.

The company is not responsible for maintaining home office environments beyond the provision of reasonable accommodations and necessary work-related equipment. Workers' compensation and liability for injuries that occur in the home office will be covered as per company policy and applicable laws.

This remote work policy is designed to comply with all relevant local, state, and federal laws.

When in the office

When in the office, employees are expected to follow all workplace safety rules, security protocols, and professional conduct guidelines. They should maintain a clean and organized work area, be punctual, and actively engage in in-person meetings, collaboration, and training as scheduled. The in-office environment may involve occasional noise, shared workspaces, and use of common areas, and employees are expected to be respectful of others working nearby.

AAP/EEO Statement

California Institute of Applied Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, California Institute of Applied Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

California Institute of Applied Technology expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of California Institute of Applied Technology employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Salary Range

The expected starting salary for this position is $25.00-$28.00 hourly/DOE. We base salary offers on a variety of considerations, such as education, experience, equity and other business and organizational needs.

Salary Description

$25-$28 hourly/DOE

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