PCG Consulting Group is a leading minority-owned consulting firm headquartered in Chicago, IL. We partner with Deloitte and public-sector clients to deliver hands-on transformation support across complex government healthcare environments.

We are seeking a Salesforce QA / Testing Analyst to support testing and release validation for Salesforce Service Cloud enhancements used by HR operations within a large public healthcare system. This role will ensure that workflow changes, automation updates, and system enhancements are thoroughly tested and validated before production release.

You will work closely with Salesforce administrators, functional consultants, and HR stakeholders to ensure system updates are reliable, stable, and aligned with business requirements.

Key Responsibilities

• Execute unit, integration, and regression testing for Salesforce Service Cloud workflows and configurations
• Support and coordinate User Acceptance Testing (UAT) with HR stakeholders
• Identify, document, and track system defects and configuration issues
• Manage defect tracking and collaborate with Salesforce administrators and developers to resolve issues
• Validate workflow logic, approval processes, routing rules, and automation
• Assist with release readiness and production deployment validation
• Conduct root cause analysis for production defects or system issues
• Maintain test documentation, test cases, and testing artifacts

Ideal Candidate Profile

You are a detail-oriented Salesforce QA professional who ensures system changes are stable and production-ready.

You thrive in environments where:

• Complex workflows must be tested thoroughly
• System releases require strong validation and documentation
• Collaboration across technical teams and business stakeholders is critical

Location: Remote (U.S.)
Contract: 20+ week engagement with potential extension
Industry: Public Healthcare / Government Health System
Client Environment: Large enterprise consulting-led transformation

 Required Experience

• 3–5 years of Salesforce testing or QA experience
• Hands-on experience testing:
• Salesforce workflows and automation
• Case management systems
• Salesforce Service Cloud environments
• Experience with test case creation, defect tracking, and QA documentation
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to work in fast-paced enterprise environments with frequent system updates

Preferred Experience

• Experience working with enterprise QA testing frameworks
• Experience supporting consulting-led Salesforce implementations
• Familiarity with HR systems or HR case management platforms
• Experience supporting Salesforce release cycles in large organizations