Trainer and POS Inventory Specialist

Location: Breckenridge, CO

Position Type: Full-Time Non-Exempt

Compensation: $25.50 - $30.00/hr. (DOE)

Schedule: Weekend Availability

About the Role:

At Breckenridge Grand Vacations, we create Grand Vacations by Sharing Smiles with every Owner, Guest, and coworker. As our Trainer and POS Inventory Specialist, you will be the operational heartbeat of our Sales Guest Services team, ensuring that every moving part—from inventory accuracy to team readiness—works in perfect harmony to deliver seamless experiences.

This role is perfect for a detail-driven professional who is equal parts analyst, educator, and problem-solver. You will take ownership of the entire inventory ecosystem, mastering forecasting, reconciliation, and system optimization, while simultaneously empowering our team through engaging training and onboarding programs. Whether you are conducting a quarterly audit, developing a new SOP, or guiding a new hire through their 90-day review, you will act with our 'End of the Line' philosophy to ensure nothing is overlooked.

If you thrive in a dynamic, guest-focused environment, are driven by operational excellence, and find deep satisfaction in building both efficient systems and capable teams, we’d love to meet you.

Responsibilities:

• Manage Point of Sale (POS) inventory, including forecasting, replenishment, and execution of quarterly audits.
• Optimize inventory control processes and generate reports on stock levels, adjustments, and seasonal trends.
• Oversee Epic Pass purchasing and reconciliation, maintaining strong communication with Vail Resorts and the Accounting department.
• Collaborate with Sales Managers and IT to ensure accurate merchandise processes and implement system updates.
• Ensure data integrity across all systems and maintain accurate records for inventory and client transactions.
• Identify process inefficiencies and collaborate cross-functionally to implement scalable improvements.
•  Develop, update, and deliver training programs for new and existing employees on systems, SOPs, and front desk operations.
• Create comprehensive onboarding plans and training materials for new hires.
• Evaluate training effectiveness and recommend improvements based on feedback and performance metrics.
• Track training progress through performance reviews (e.g., 30, 60, 90-day reviews) and maintain accurate training documentation.
• Support Sales Guest Services by managing tour assignments, manifests, and guest check-ins as needed.
• Maintain compliance with gifting policies, including processing pre-gifting tours and preparing client gifts.
• Cross-train in other in-house sales administrative positions to cover shifts when necessary.
• Embody company Hospitality Values by ensuring warm greetings, professional interactions, and positive guest experiences.
• Support sustainability, philanthropy, and community initiatives.
• Prepare routine reports, correspondence, and training documentation.
• Maintain and update databases relevant to inventory, tours, and training.
• Perform other duties as assigned to support the team and department goals.

• High school diploma or equivalent required.
• Relevant experience in inventory management, training, or operations is required.
• An equivalent combination of education and experience will be considered.
• Must possess a valid US driver’s license and maintain an acceptable driving record.
• Skilled in Microsoft Office Suite, specifically:
  • Excel: For data analysis, reporting, and calculating metrics.
  • Word: For documentation and creating training materials.
  • Outlook: For professional communication.
• Proficiency in using databases and various software applications for record-keeping.
• Ability to speak, read, write, and interpret documents in English, including safety rules, operating instructions, and procedure manuals.
• Ability to write routine reports, correspondence, and training materials.
• Ability to speak effectively before groups of customers or employees.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to calculate figures and amounts such as rates, discounts, commissions, and percentages.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Ability to sit, stand, and walk for extended periods.
• Frequent use of hands and fingers to operate systems, telephones, and other office equipment.
• Occasional reaching, bending, kneeling, or stooping during hands-on training or demonstrations.
• Ability to lift, push, pull, or carry items up to 25 pounds (e.g., training materials, guest packages, office supplies).
• Clear speech, hearing, and vision are essential for effective communication.
• Must be comfortable working in a seated or standing position for extended periods.
• Must be comfortable working in an environment with pets and pet dander (pet-friendly resort).
• Must be willing and able to work weekends, holidays, and varied shifts depending on occupancy and scheduling needs.
• Must have a reliable mode of transportation to run local errands.

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Hospitality Management, Supply Chain Management, or a related field.
• Familiarity with Epic Pass purchasing, reconciliation, and related processes.
• Prior experience in a hospitality or resort environment.
• Experience creating and delivering formal training programs and onboarding plans.
• Advanced understanding of Point of Sale (POS) platforms.
• Proficiency in inventory and tour management applications (e.g., ASW, Laserfiche Tour Scheduler, TSW).
• Proven ability to manage POS inventory, including forecasting, replenishment, and audits.
• Strong analytical skills for generating reports on stock levels, seasonal trends, and performance metrics.
• Demonstrated success in identifying inefficiencies and implementing scalable improvements across systems and workflows.
• Knowledge of compliance standards related to gifting policies and internal SOPs.

Compensation & Benefits: 

• Health, vision, and dental insurance plans
• Company-paid life insurance coverage
• Voluntary Life and Accidental Death/Dismemberment Insurance
• HSA and FSA-Dependent Care Accounts
• Retirement plan
• Generous paid time off (PTO) and sick leave to support work-life balance
• Volunteer Time Off - Paid opportunities to give back to Summit County
• Bereavement leave
• Biannual bonuses 
• Tuition Reimbursement Program
• Employee Wellness programs to support physical and mental health
• Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program

About Our Company: 

Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. We've been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home.

Applications will be accepted until March 11, 2026.

We value diversity and welcome applicants from all backgrounds. Equal Opportunity Employer.