Business Analyst – DCM Services

Location: Bloomington, MN or remote in Florida, Virginia, South Carolina, North Carolina, Tennessee, or Indiana
Employment Type: Full-time, Exempt
Reports To: Business Analyst Director

About DCM Services

DCM Services (DCMS) is an industry-leading provider of estate and specialty account resolution services, supporting organizations across financial services, healthcare, retail, telecommunications, and more. We combine compassion-driven engagement with proprietary, patented technology to deliver highly compliant and efficient estate account resolution solutions. Our Minneapolis-based teams help clients maximize portfolio performance while protecting brand reputation and strengthening survivor relationships. [dcmservices.com], [linkedin.com]

Position Summary

We are seeking an analytical, detail-driven Business Analyst to join our dynamic team. This role is ideal for someone who thrives in a technical, data-heavy environment and enjoys collaborating across multiple departments to support data reconciliation, file exchange processes, and systems integration.

You’ll work closely with Operations, Business Development, Accounting, Compliance, and IT to ensure the accuracy, integrity, and efficiency of data and processes that support our clients and internal teams.

Key Responsibilities

Data Analysis & Reconciliation

• Analyze client data files using robust account reconciliation methods to identify discrepancies, trends, and anomalies.
• Troubleshoot data irregularities and develop solutions to improve accuracy and data integrity.

File & Data Exchange

• Support, troubleshoot, and improve file exchange processes (EDI, automated/manual transfers).
• Evaluate impacts of file configurations on system performance and client deliverables.

Cross-Functional Collaboration

• Work with internal teams (Operations, Accounting, Compliance, IT/EDI, PMO) to resolve data mapping issues, support audits, and implement process improvements.
• Partner with external clients to ensure smooth onboarding, conversions, and issue resolution.

Team Operations & Support

• Participate in daily task rotation, ticket assignments, and exception reporting.
• Support team members during peak workload periods.

Documentation & Compliance

• Maintain thorough documentation for EDI processes, BA procedures, and client file transfer protocols.
• Ensure all documentation aligns with regulatory standards and internal policies.

Information Security & Privacy

• Adhere to all data security and privacy requirements, including those outlined in internal policies and client-specific guidelines.

Additional Duties

• Perform additional assignments as needed to support business goals and evolving priorities.

Required Skills & Experience

Business & Financial Acumen

• Strong understanding of business operations, accounting principles, financial concepts, and reconciliation processes.
• Ability to identify process optimization opportunities and support audit/compliance activities.

Technical Expertise

• Experience with data reconciliation and file transfer processes.
• Knowledge of EDI systems, data mapping, SQL, process automation, and data visualization tools.

Core Competencies

• Excellent analytical and problem-solving abilities.
• Strong organizational skills; ability to manage competing priorities.
• Ability to work effectively across cross-functional teams.

Communication

• Strong written and verbal communication skills.
• Ability to translate technical concepts for non-technical stakeholders.

Education & Experience

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or related field.
• 3–5 years of experience in business analysis, data analysis, or similar roles.

Essential Job Functions

• Ability to work at a desk/computer for extended periods.
• Strong problem-solving and research skills.
• Effective professional communication with clients and stakeholders.
• Proficient computer and documentation skills.

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