Position Overview

The General Manager’s job is to meet the profit plan for their store while accomplishing our company mission! You are expected to ensure your store is consistently delivering a Customer Experience that meets our standards by successfully leading and managing your staff. 

Essential Job Functions

Leadership

• Maintain a successful and productive staff by teaching, encouraging and disciplining when necessary
• Provide clear expectations and direction and give frequent and direct feedback to staff by means of: 
• Regular 1 on 1 conversations
• Annual performance appraisals
• Corrective Action Documentation when required  

Sales

• Recruit and hire new sales advisors
• Create a storewide weekly email to communicate previous week’s results  
• Observe sales advisors and provide feedback as needed regarding how they can improve their sales presentations
• Assist buyers with maintenance of product mins and bike mix
• Understand the Annual Sales Planner and optimize the sales team to consistently hit plan
• MOD – Properly quarterback the sales floor to ensure all customers are served exceeding well
• Execute our Rules of Customer Service to resolve all customer conflicts or complaints

Financial

• Understand the store profit plan and know the levers of profitability
• Manage your payroll though effective schedule planning based on your scheduling guidelines
• Increase margins by increasing ABP and IPS while preventing unauthorized discounting
• Encourage your sales advisors to drive sales of high margin products

Tech

• Understand Tech goals and work with the Tech Manager to achieve them.
• Direct the Tech Manager to ensure quality of the Tech personnel.
• Assist the Tech Manager in performance appraisals of Technicians.

Operations

• Direct the Assistant Manager to ensure all tasks are being completed on time
• Investigate any serious inventory inaccuracies
• Foster a culture where inventory accuracy is imperative
• Execute all ops assignments on time and accurately

General

• Maintain store schedules at least two weeks out providing proper coverage
• Ensure effective communication by conducting morning huddles each day, maintaining a store Google Chat, conducting store meetings, and participating on the GM call
• Execute required reporting on the GM call and at GM meetings

Accountabilities

• Hold daily morning huddles
• Check in with TM and AM weekly
• Special orders are placed accurately including all relevant notes
• Warranty items have all correct accompanying paperwork
• Sales staff who are not meeting their goals should be on an improvement plan 
• Missed punches fixed by noon Monday on payroll week
• Investigate and resolve discrepancies in daily count out
• Punctual attendance at all GM meetings, and calls
• Review each physical inventory and investigate serious discrepancies
• Investigate and solve all LS auto adds
• Continually push to improve Myagi completion %
• Maintain accurate and clean HubSpot board. 

Non-negotiable Standards

• Timely and accurate month-end reporting
• Represent the Company’s values  
• Protect the Company’s assets

Requirements:

• Proven ability to plan and accomplish goals with a demonstrated history of growing businesses
• Strong coaching, development and performance feedback skills
• Strong leadership presence, including the ability to engender confidence and enthusiasm during periods of change 
• Excellent problem-solving abilities and on-the-fly thinking to match the fast-moving shop environment.
• Above average people skills to finesse sticky customer situations and build lasting relationships
• And if you're passionate about bicycles, you’ll fit right in!