At SPL, we turn science into impact. We are seeking a detail-oriented and service-driven Client Services Specialist II to join our Client Services team in Reading, PA. In this role, you will serve as a key liaison between clients and internal teams, helping ensure projects are set up accurately, communications are clear, and deliverables are completed on time and in compliance with regulatory and quality requirements.

We’re searching for an enthusiastic Client Services Specialist II to join our environmental laboratory team in Reading, PA.

In this role, you’ll support client-facing and administrative functions that ensure accurate, timely, and professional service delivery. From maintaining client accounts and project information in the Laboratory Information Management System (LIMS) to coordinating project workflows, preparing documentation, and supporting reporting and billing activities, your work helps ensure accuracy, efficiency, and a positive client experience across the laboratory.

What You’ll Do

• Maintain client accounts and project information in LIMS and related systems
• Prepare quotations and pricing requests for existing clients
• Coordinate new client accounts and projects with laboratory, field, and sample receiving teams
• Review work orders to ensure accurate setup and billing in LIMS
• Respond to client inquiries, service requests, and data questions professionally and promptly
• Communicate updates and resolve issues between clients and internal teams
• Upload subcontract laboratory results into LIMS and assist with subcontract coordination
• Maintain familiarity with laboratory services, regulatory requirements, and client expectations
• Answer phones, assist walk-in clients, accept samples, and support sample login as needed
• Provide backup support during staff absences or high-volume periods
• Assist with bottle preparation and sample-handling tasks when needed
• Ensure client regulatory requirements and documentation standards are met
• Deliver reports, invoices, and data files within required turnaround times
• Notify clients promptly of results exceeding regulatory limits in accordance with company procedures
• Perform other duties as assigned

What We're Looking For

• High School Diploma or equivalent
• Minimum of two (2) years of experience in customer service or administrative support roles, preferably in a laboratory, technical, or professional services setting
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Adobe Acrobat
• Ability to manage multiple priorities effectively in a fast-paced environment
• Basic familiarity with scientific, laboratory, or environmental concepts is a plus

What We Offer

• Competitive compensation
• Medical, dental, and vision coverage
• 401(k) with company match
• Employer-paid life, AD&D, and disability insurance
• Paid time off, sick leave, and paid holidays
• Paid parental leave
• Employee Assistance Program (EAP)
• Tuition reimbursement and professional development support

Your Schedule and The Fine Print

• Full-time Monday-Friday position with regular onsite presence required
• Ability to work evenings or weekends as needed to meet client or workload demands
• Primarily office-based role with occasional exposure to laboratory or sample receiving areas

Our Commitment to Diversity and Inclusion

At SPL, we believe that a diverse team is a strong team. We are proud to be an equal opportunity employer, committed to creating an inclusive environment where all employees can thrive. We make all employment decisions based on qualifications, merit, and business needs, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic. We are also committed to providing reasonable accommodations to applicants and employees with disabilities or for sincerely held religious beliefs, in accordance with applicable laws. If you need assistance or an accommodation during the application process, please let us know.

Visa Sponsorship

At this time, SPL is not able to offer visa sponsorship for this position. We sincerely appreciate your interest and understanding, and we encourage you to explore other opportunities with us that may be a fit in the future.