We are seeking a dependable and patient-focused team member to support both front-office and clinical operations. This role plays a key part in patient flow, communication, and overall clinic efficiency.

Description

• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data.
• Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents.
• Forward New Patient Paperwork to medical records in a timely manner.
• Prep patient superbills 24-48 hours prior to patient’s appointment by reviewing the patient’s account to confirm insurance has been verified, the referral is up to date (if referral required), notate any balances due on the superbill for collection.
• Generate a statement for patients with an account balance and attached it to the superbill to be given to the patient when they sign in.
• Process payments from patients for co-pays, co-insurances, past due balances, and uninsured visits.
• Post patient payments in eCW accurately and timely.
• Direct patient inquiries regarding their balance to our billing team.
• Provide patients with support and guidance as needed.
• Validate superbills, following the 48-hour rule. (i.e. today’s visits should not be validated for 48-hours to allow time for the provider to make any corrections to his/her notes).
• Balance end of day receipts.
• Send end-of-day receipts and cash to Accounting daily.
• Responsible for keeping the reception and patient waiting area clean and organized.
• Appropriately and courteously screen solicitors for relevance to organizational needs.
• Facilitates patient flow and communicates delays with patients and clinical staff.
• Schedule patients' follow-up appointments.
• Perform other related duties as directed or assigned.

· Answering phone calls and voicemails.

· Answering patient clinical questions.

· Review medical history and counsel patients regarding their clinical status and need for further evaluation or treatment.

· Evaluate a new complaint by phone and triage to emergent, urgent, or routine appointment.

· Locate laboratory results not yet in the patient’s medical records.

· Explaining/documenting laboratory results.

· Escribe prescription refills.

· Explaining procedures and treatments.

· Initiating prior authorizations.

· Maintaining confidentiality of all patient information.

· Adheres to policies/safety practices.

• Comply with all company’s goals and objectives

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem solving: Identify and resolve problems in a timely manner.
• Versatile: Ability to multi-task and complete requested tasks      required by manager.
• Teamwork: Exhibit objectivity and openness to others’ views.      Contributes to building a positive work environment.
• Detail-oriented: Meet productivity standards while demonstrating      accuracy and thoroughness.
• Medical Assistant experience a plus

Required Knowledge and Skills:

• Must be familiar with various insurance plans.
• Demonstrated ability to thrive in a fast-paced setting while      managing competing demands.
• Superior communication skills both verbal and written. Ability to      speak clearly and respond well to patient’s questions.
• Outstanding customer service skills.
• Ability to listen to get clarification from patients.
• Experience with EMR system. ECW preferred

Education and Experience:

• High School Diploma or equivalent
• Customer service: 1 year (Preferred)
• Working in a Medical Office setting: 1-2 years (Preferred)
• Medical Terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• Medical Assistant and phlebotomy experience preferred