Description
“Second to None…Since 1901”
At Wolfer’s, we’ve spent over 120 years building a company that treats people right—our customers and our employees. Now, we’re excited to welcome a new Dispatcher to our growing family in Plumbing, HVAC, and Electrical services. If you’re a high performer with an A-player mentality, thrive in a fast-paced environment, and can confidently manage multiple priorities at once, this is a role where you’ll shine.
What's in it for you?
- Competitive pay ($22–$27/hr.) plus bonuses
- Full-time, steady hours — no surprises, no chaos in your schedule
- Weekly paychecks every Friday
- Paid time off that starts accruing from day one
- Medical, dental, and vision coverage for you and your family
- 401(k) with company match — let’s grow your future
- 6 paid holidays to relax and recharge
- Ongoing training from industry pros who want to see you succeed
What you'll do:
You’ll be the friendly, organized force that keeps our technicians on schedule and our customers taken care of in a fast-moving environment.
- Manage the dispatch board to help technicians stay productive and on track.
- Debrief technicians after their calls and help ensure smooth communication.
- Call customers to confirm and schedule service or install appointments — with warmth and professionalism.
- Build genuine rapport with customers and deliver top-quality support.
- Review invoices created by each technician and make sure everything is accurate.
- Support accounting tasks by organizing and grouping department invoices daily.
- Pull permits and help schedule inspections after jobs are wrapped up.
- Jump in to help other departments when needed — teamwork truly matters here.
Who we are looking for:
- You bring an A-player mentality — you take ownership, solve problems quickly, and look for ways to raise the standard every day.
- You are a high performer who thrives in a fast-paced environment and knows how to stay productive without sacrificing accuracy.
- You are a master multitasker who can juggle calls, scheduling, technician support, customer communication, and administrative tasks without losing focus.
- You follow processes that help the team run efficiently and consistently.
- You show up on time, ready to go, and dependable for your assigned schedule Tuesday through Saturday only.
- You’re comfortable working independently and collaboratively.
- You’re tech-friendly and comfortable with Excel, Word, and Outlook.
- You communicate clearly — whether on the phone, in person, or over email.
- You’re organized, detail-oriented, and able to prioritize competing tasks throughout the day.
- You work well under pressure, adapt quickly, and stay focused when things get busy.
- You’re reliable, hardworking, and committed to getting things done right the first time.
- Dispatch experience (2+ years) is a strong plus, but not required.
- Able to pass a background check.