JOB SUMMARY:

The Quality Improvement (QI) Coordinator supports the Quality Improvement department by performing administrative, analytical, and operational tasks that contribute to organizational compliance, quality outcomes, and performance improvement initiatives. This role assists with data collection, reporting, project coordination, QI activities, and interdepartmental communication to ensure alignment with regulatory, accreditation, and internal performance standards.

MINIMUM & PREFERRED QUALIFICATIONS

Education/Training

Minimum: High school diploma or equivalent.

Preferred: Coursework or certification in healthcare administration, quality improvement, or related field.

Experience 

Minimum: General office or administrative experience. Computer proficiency and experience using Microsoft Office (Word, Excel, Outlook, Access, PowerPoint).

Preferred: Experience in healthcare, managed care (HMO), utilization management, or quality improvement. Experience supporting projects or data tracking.

Any combination of educational and work experience that would be equivalent to the stated minimum requirements would qualify for consideration of this position.

Certification(s)

Typing proficiency at 40 words per minute (with accuracy)

QI-related certifications (e.g. Lean Six Sigma Yellow Belt) are preferred but not required.

Skills, Knowledge & Abilities

· Strong organizational and time-management skills.

· Ability to manage multiple tasks with accuracy and attention to detail.

· Strong written and verbal communication abilities.

· Knowledge of office equipment (fax, printer, coper, scanners, etc.).

· Ability to work independently and collaboratively.

· Flexibility, adaptability, and professionalism in a fast-paced environment.

PHYSICAL, MENTAL & ENVIRONMENTAL REQUIREMENTS

The physical, mental, and environmental demands described here are representative of those required to successfully perform the essential functions of this job. This role primarily involves computer-based work, with sitting required for most of the workday. Light physical activity is occasionally needed, including standing, walking, and lifting items up to 20 pounds. The position also requires routine mobility tasks such as bending, reaching, squatting, and climbing stairs multiple times per day. Work is performed in a typical office environment with moderate noise levels. The role requires strong focus, the ability to multitask, meet deadlines, and maintain confidentiality and attention to detail.