BASIC FUNCTION:  

Community minded front desk coordinator will manage the lobby area by providing excellent customer service with a positive first impression of FMB by welcoming customers, directing them to the appropriate areas and assisting with customer requests. Will serve as back-up personal banker, when needed. Perform all job duties in accordance with all applicable laws and regulations to include the Bank Secrecy Act.

ESSENTIAL DUTIES:

Offer complete customer service and any clerical duties necessary to complete the job process, including, but not limited to: 

• Act as front desk coordinator by directing customers to appropriate areas.
• Ensure lobby doors are locked and unlocked according to lobby hours.
• Ensure customers remain in customer designated areas.
• Make copies and send faxes for customers.
• Print statements, End of Year Tax Forms, CD Rates, balances, counter checks, etc.
• Assist customers with debit card questions, maintenance, travel alerts, and PIN number changes.
• Issue and replace debit cards.
• Assist with online banking & the completion of credit card applications.
• Complete address changes, check reorders, and stop payments.
• Complete non-Cash teller transactions
• Perform clerical duties as needed.
• Assist customers with accessing their Safe Deposit Box
• Activate dormant accounts when necessary.
• Maintain knowledge of FMB products and services to promote to customers.
• Scan and index FMB documents. 
• Perform Notary Service for customers. 
• Post holiday hours as needed.
• Perform additional duties as assigned.

ADDITIONAL DUTIES MAY INCLUDE:

Opening and maintaining account products and services for customers. These types of accounts and services include: 

• Checking
• Savings
• Certificate of Deposits (CDs)
• Individual Retirement Accounts (IRAs)
• Health Savings Accounts (HSAs)
• Business Accounts
• Safe Deposit Boxes
• Debit Cards
• Explanation of FDIC coverage.
• Set up auto transfers for customers.
• Research and prepare debit card dispute paperwork.  
• Research and provide account verifications when authorized.

Farmers & Merchants Bank provides equal employment opportunities including military and veterans. 

KNOWLEDGES, SKILLS AND ABILITIES:

• Be and maintain knowledge of consumer products and services the bank offers, including fees and special promotions.
• Strong and accurate data entry skills including Microsoft proficiency.
• Detail oriented and flexible to multitask and prioritize daily tasks.
• Complete tasks given to you in a timely manner without follow up by your supervisor.
• Dependable, reliable, and punctual.
• Maintain professionalism in manner and appearance. 
• Be energetic and ambitious.

This is a full-time position. Days and hours of work are Monday through Thursday, 8:00 a.m. to 5 p.m.; Friday, 8:00 am to 6:00 pm; rotating Saturdays, 8:00 am – 12:00 Noon.