As an Associate Account Manager, you will play a key role in supporting the Sales Representatives, Account Managers, and Marketing teams to ensure smooth day-to-day operations and to help drive sales initiatives. You will handle a mix of administrative, marketing, and customer service responsibilities while assisting with Salesforce, Pardot, and other system-related tasks. You will also serve as the primary point of contact for smaller accounts, managing customer inquiries and fostering long-term relationships that contribute to the overall success of the sales team.

Who We Are

Wayside Publishing is a progressive developer of world language programs, resources, and materials for middle and high schools across the United States. We partner with educators to craft transformative texts and digital tools that engage students and foster successful communication and understanding across cultures.

Primary Responsibilities

• Generate quotes, access codes, and prepare other necessary documentation to assist the sales team and customers.
• Maintain and update Salesforce records, generate reports, and track sales activities to ensure accuracy and timeliness.
• Assist with the preparation of Requests for Proposals (RFPs) in collaboration with Sales Representatives and Account Managers.
• Collaborate with the sales manager and individual sales reps on special projects and monitor ongoing sales benchmarks.
• Conduct account, industry, and regional research to support business development and sales strategies.
• Manage a portfolio of small accounts, proactively address customer inquiries, resolve issues, and ensure high levels of customer satisfaction and retention.
• Coordinate mass outbound communications, including emails, newsletters, and marketing campaigns in collaboration with the marketing team.
• Oversee review and pilot program order processing, ensuring accuracy and timely fulfillment.
• Act as a liaison between the sales team and other internal departments to facilitate smooth communication and project alignment.
• Organize and maintain marketing and sales collateral to ensure the sales team has the necessary resources for success.
• Provide administrative support to the sales staff, including research, data entry, lead generation, and project coordination.
• Assist with travel arrangements, conference planning, event coordination, and customer support at events.
• Track and report on team-related activities and project statuses to maintain transparency and accountability.
• Build and maintain positive relationships with assigned small accounts to encourage long- term partnerships and customer loyalty.
• Travel as needed (estimated 20-50%) for conferences, training, and customer visits.
• Handle additional tasks and duties as assigned to support the sales team’s objectives.

• Minimum of 2 years of professional experience supporting sales functions or sales professionals.
• Experience with sales tracking and reporting within a CRM management tool (Salesforce preferred).
• Proficiency in Microsoft Office Suite (especially Excel, Word, and PowerPoint) and familiarity with marketing automation platforms (Pardot experience is a plus).
• Strong oral and written communication skills, with the ability to collaborate effectively across teams and with customers.
• Excellent time management and organizational skills with a keen eye for detail.
• Analytical mindset with the ability to interpret sales data and provide actionable insights to support strategic decision-making.
• Valid driver’s license and willingness to travel within the assigned region, including overnight trips and air travel as needed.
• Experience or familiarity with the educational K-12 market is strongly preferred.
• Teaching experience — especially in world languages — is highly desirable.
• Proficiency in one or more of the following languages is a strong plus but not required: Spanish, French, German, Italian.
• A self-starter who thrives in a collaborative, fast-paced team environment.
• Commitment to lifelong learning and professional growth within a purpose-driven company.
• Eagerness to learn and adopt new technologies, products, and tools to support business growth.
• Proven ability to collaborate cross-functionally with marketing, customer service, product, and operations teams to align on shared goals.
•  Positive, adaptable, and committed to contributing to a collaborative and mission-driven company culture.
• Ability to address challenges, manage multiple tasks, and deliver solutions efficiently.

What We Offer

• Competitive compensation: base salary and commission, uncapped potential.
• Health insurance with options for dental, vision, life insurance, and more.
• Retirement savings plan with employer contribution.
• Employer-paid STD and LTD policies.
• Paid holidays.
• Work/life balance as a company value.

We believe that traditional hiring policies can hurt the most marginalized people in society, including people of color, people from working-class backgrounds, women, and LGBTQ people. Because we believe that these communities must be centered in the work we do, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Wayside Publishing is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

When submitting your application, please include a concise cover letter that speaks to your experience and why this role is the next best step in your career.

NO PHONE CALLS OR RECRUITERS PLEASE.