Position Summary: The Customer Service team acts as the liaison between our distribution channel customers and Kooks Custom Headers. The Customer Service Associate will process orders for our channel customers with a focus on accuracy and time sensitivity. The Customer Service Associate will also respond to emails submitted by channel customers and end users.

Key Responsibilities:

· Assist our distribution channel in product information, troubleshooting, price & availability, technical specifications, and processing orders.

· Handle inbound calls from our internal and external sources. This includes, but is not limited to, giving prices, part numbers and availability.

· Input orders utilizing internal ordering software systems. Review customer purchase orders and liaise with customer as required to collect missing information, documentation, and approvals required to complete order.

· Work cross-functionally with sales to resolve open issues.

· Other responsibilities as assigned.

Requirements and Competencies:

· Effective verbal and written communication skills.

· Ability to interpret customer issues, coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude.

· Ability to empathize with customer concerns while maintaining a professional demeanor.

· Ability to learn quickly on the job.

· Ability to answer calls promptly as well as respond to customer inquiries through email. 

· Conduct business in an ethical and professional manner. 

· Keeps up to date on new products and services within the company.

· Basic MS Office competency – Includes Outlook/Excel/Word.

· High school diploma or GED equivalent.

· Aftermarket Automotive Experience / Knowledge preferred.