Hawkes Learning is a trailblazing educational software company at the forefront of innovation since 1979. Hawkes was very early in recognizing how technology could revolutionize the learning process and exponentially increase student engagement. Our cutting-edge platform seamlessly blends quality curriculum with AI-based tutoring and a proven mastery learning pedagogy to empower students in their academic journey. Hawkes provides an intelligent and highly effective learning environment that expands the reach of instructors beyond the classroom and drives better student learning outcomes.   
 

As a Revenue Operations Manager at Hawkes Learning, you will play a pivotal role in shaping the infrastructure that drives our Operations and go-to-market teams. You will lead the continued expansion of our CRM platform and establish robust, actionable reporting to empower business units across the organization. We are looking for a technology-savvy individual, with a strong track record of successful CRM implementations and a natural propensity for financial analysis. 

Responsibilities: 

• Serve as the CRM Administrator, acting as the main point of contact for Sales, Marketing, Product, Operations, and Customer Support teams; build & execute company-wide training on CRM procedures. 
• Lead CRM module implementations, including project management for future expansion into areas such as Service Hub, Ticket Management, Inventory, and Accounting 
• Own the end-to-end reporting function, identifying stakeholder needs and creating actionable reports for Operations, Sales, Product, Marketing, and Executive teams.  
• Build comprehensive revenue and forecasting reports, tying revenue back to end-users and purchase channels; incorporate proprietary data to show both received and projected revenue; design & implement notification protocols based upon data trends.  
• Serve as key member of the Operations Center of Excellence, establishing, modeling, and implementing best practices across the organization.  
• Partner with Executive team on a regular basis for specialized reporting. 

• Demonstrated proficiency in CRM (HubSpot, Salesforce) design, implementation, and optimization, with the ability to train cross-functional teams and promote adoption of best-practices. (3+ years experience as CRM administrator preferred)  
• Strong expertise in BI tools (Tableau, Power BI) and advanced Excel features; someone who employs a forward-thinking mindset towards data structure/tagging with scalable reporting and dashboards as the end-goal. 
• Broad fluency in go-to-market and operational functions: including Sales, Marketing, Customer Success, Product, Finance, and Operations - paired with a solid understanding of finance terminology, accounting principles, and revenue analysis. 
• Proven ability to derive meaningful insights from lead, pipeline, and revenue data; someone who understands market buying cycles, budget constraints, and key-decision-maker (KDM) behaviors within the education sector. 
• Deep knowledge of data integrity, data hygiene, compliance, and security standards (FERPA for  K–12/Higher Ed, GDPR), with attention to detail and process accuracy. 
• Recognized as a clear communicator, strategic thinker, and proactive problem-solver; someone who is adaptable, trustworthy, effective at championing initiatives, and enjoys guiding stakeholders through change. 

The salary range for this role is competitive and considers a variety of factors, including skill sets, experience, training, certifications, and other business and organizational needs. Our comprehensive benefits package includes 30+ days of paid time off to start with additional time each year of employment, an employer 401(k) match of up to 3.5%, and a significant employer contribution to healthcare benefits. We value talent from all locations but are limited to hiring in: AL, AK, FL, GA, IA, IL, IN, KS, MA, MD, MI, MN, MO, MS, NC, NH, NJ, NY, OH, OR, PA, SC, TN, TX, VA, WV. Hawkes Learning is proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace.  

Benefits: 

• Competitive pay and bonus plan 
• Generous Health Benefits (Medical insurance (BCBS), Vision insurance (EyeMed), Dental insurance (Mutual of Omaha)) 
• Employer HSA Match 
• Employer Match to 401k retirement plan 
• Generous vacation time, sick time, discretionary days, and paid holidays 
• 100% employer-paid dental, EAP, life, AD&D, and LTD insurance 
• And much more!