Hours: Monday to Friday - 8am to 5pm

Summary & Objective

The Workflow Coordinator's primary responsibility is to prioritize tasks, assign them to the appropriate individuals or teams, and monitor progress to ensure deadlines are met.

Essential Functions

• Coordinate and manage clinical staff scheduling to ensure timely and efficient patient care delivery.
• Oversee workflow processes, ensuring all tasks are appropriately assigned and completed within established timelines.
• Track current EMR workflow, identify workflow bottlenecks, and collaborate with management to implement timely resolutions.
• Prioritize, delegate, and assign tasks based on team availability, skill sets, and operational needs.
• Collaboration to align workflows with broader organizational goals.
• Maintain comprehensive workflow documentation, including timelines, progress updates, and procedural guidelines.
• Attend regular team meetings to review project status, address challenges, and recommend process improvements.
• Support training initiatives by onboarding team members on workflow tools, systems, and best practices.
• Leverage workflow management software to monitor task progress and enhance operational efficiency.
• Ensure cooperation between teams and stakeholders, ensuring clear communication and managing expectations.
• Ensure all workflow activities comply with company policies, industry regulations, and quality standards.
• Provide clinical teams with timely updates on patient status, including admissions, discharges, and census changes.
• Collaborate with fellow patient care secretaries to manage inventory and order clinical supplies and documentation forms.
• Monitor daily patient census for accuracy and report discrepancies as needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Other Duties

• Develops and implements various special projects, working in conjunction with the Manager.
• Evaluate and ensure accuracy in the preparation of documentation.
• Able to maintain files and other information in an organized manner to ensure follow-up and timely completion of assignments given by the Manager.
• Excellent telephone and interpersonal skills
• Ability and willingness to work a flexible Full-Time schedule that may include weekends and holidays.
• Performs other duties as assigned by supervisor.
• Maintain your required licenses, certifications, and mandatory skill updates.
• Comply with all policies, local, state, and federal laws and regulations.

Supervisory Responsibility

• May serve as an interim department leader depending on need

Physical Requirements

• Must be able to lift and/or move up to 50 pounds and push/pull up to 250+ pounds, walk, climb stair or ladders, stand on feet for extended periods, etc.

Disclaimer

The job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may be changed or assigned at any time.

Knowledge & Experience Requirements

• Associate or bachelor’s Degree in a related field preferred or equivalent combination of education and experience.
• 1-3 years of experience in a Hospice facility or other Health Care Facility preferred.
• 2-3 years of experience in staffing in a health care setting.
• Must know computer office/clinical software.
• Must be able to read, write, and understand the English language.