The Project Manager serves as the single point of leadership and accountability for the successful delivery of all Network Infrastructure Maintenance and Support Services to the Research Institute client. This individual is responsible for establishing a seamless partnership with the Client’s Project Leader, ensuring flawless execution of all contractual requirements, and proactively managing all aspects of service delivery to provide the best value and lowest risk to Client. The Project Manager will drive the program's success by aligning team performance with the client's mission, guaranteeing compliance with all Service Level Agreements (SLAs), and delivering transparent, timely, and actionable reporting. This position is part-time, requiring 20 hours of work per week.
 

Key Responsibilities:

• Client Partnership & Contract Management:
  • Act as the primary point of contact for the Client’s Project Leader, fostering a collaborative and transparent relationship.
  • Lead all client-facing meetings, including the initial Kickoff Meeting, Monthly Status Meetings, and Quarterly Business       Reviews.
  • Manage contract performance subject to the technical direction of the Client Project Leader, ensuring all work remains within the defined scope and statement of work.  
  • Oversee the entire deliverable lifecycle, from submission to formal written acceptance by Client, and manage the       resolution process for any rejected deliverables.
• Service Delivery & SLA Oversight:
  • Provide ultimate oversight for all service areas, including Network Monitoring and Maintenance, Technical Support, Cloud Connectivity, Disaster Recovery, and Documentation.
  • Rigorously monitor and report on SLA performance, including network uptime, incident response/resolution times, and help desk availability, ensuring all targets are met or exceeded.
  • Manage the team’s adherence to Client’s change management process for all maintenance and configuration changes.
• Reporting & Documentation Leadership:
  • Ensure the timely creation and delivery of all required reports, including Monthly Status Reports, SLA Performance       Reports, Network Performance Reports, and Incident Response Reports.
  • Oversee the development and maintenance of the comprehensive Project Management Plan, Transition-In/Transition-Out       Plans, and all network documentation and diagrams.
  • Serve as the final quality assurance checkpoint for all documentation to ensure it meets Client’s high standards.
• Project Planning & Team Leadership:
  • Develop and maintain a detailed project plan consistent with the Project Management Body of Knowledge (PMBK) framework.
  • Lead and direct the technical team, prioritizing activities, managing resources, and ensuring all personnel understand       their roles and responsibilities.
  • Implement ITIL (Information Technology Infrastructure Library) best practices across all service delivery processes to ensure efficiency and quality.

 Minimum Experience & Education:

• A minimum of eight (8) years of progressive experience in IT Project Management.
• A minimum of five (5) years of experience managing federal or commercial contracts for IT infrastructure, managed services, or network operations.
• Demonstrated experience managing a program of similar size and complexity continuously for a minimum of three (3) consecutive years for a single client.
• Bachelor’s degree from an accredited university or college.

Mandatory Certifications:

• Project Management Professional (PMP)® from the Project Management      Institute (PMI).
• ITIL® v4 Foundation certification.

Required Skills and Knowledge:

• Expert-level knowledge of and demonstrated experience applying the Project Management Body of Knowledge (PMBOK) framework on government or commercial contracts.
• Proven ability to manage projects with stringent, financially backed Service Level Agreements (SLAs), including tracking, reporting, and remediation.