What It’s Like to Lead at MOJO As a MOJO General Manager, you’re the heartbeat of your site — the culture carrier, the performance driver, and the leader who brings our mission to life every single day. You create a safe, clean, fast, and friendly experience for guests while developing a confident, engaged team that consistently delivers WOW-level service. You work side-by-side with your Director of Operations and partner across Maintenance, Marketing, HR, and L&D to execute company standards and drive results. You plan goals, review KPIs, support staffing needs, solve operational challenges, and coach your team to win. At MOJO, GMs lead like owners but never lead alone. You have a DO behind you, maintenance support beside you, and clear systems to guide you — from JOLT checklists to MaintainX PMs to Jaggaer ordering to labor and performance tools. You set the tone, build a strong culture, and ensure your wash runs safe, smooth, and show-ready every day. If you thrive in a fast-paced, hands-on environment and love developing people as much as solving problems, this role is for you. A Day in the Life (Snapshot) 

• Open strong: Walk the site with purpose. Check chemical levels, tunnel performance, and equipment status. Review staffing, safety, and goals with your team in a quick huddle. 
• Lead the rush: Coach upsells, support in the tunnel, handle guest interactions, and ensure seamless service. Collaborate with your DO or maintenance techs to resolve any issues quickly. 
• Build & maintain: Use slower windows to train, complete PM checklists, and ensure the pit, facility, POS, and network systems are clean, safe, and fully operational. 
• Close clean: Review daily KPIs with your team, communicate results and opportunities with your DO, schedule smart, and leave the site “show-ready” for tomorrow. 

What You’ll Own Operations, Service & Site Leadership 

• Lead all aspects of daily site operations: staffing, service, speed, safety, cleanliness, cash handling, and consistent WOW execution. 
• Ensure the lot, tunnel, vacuums, lobby/office, and chemical room meet MOJO’s show-ready standards at all times. 
• Ensure all checklists are completed accurately through JOLT. 
• Fully embrace and execute new company procedures, processes, and updates. 
• Keep your DO informed of wins, challenges, and opportunities. 

Guest Experience & Reputation 

• Deliver an exceptional guest experience through friendly, fast, accurate service. 
• Resolve guest concerns and damage claims promptly and professionally with complete documentation. 
• Maintain a Google review score of 4.8+ through consistent service, coaching, and culture. 
• Develop your team’s guest interaction skills, WOW behaviors, and membership confidence. 

People Leadership, Culture & Team Development 

• Hire, onboard, train, and coach high-performing teams with a focus on values, culture, and safety. 
• Lead daily huddles and ongoing training sessions. 
• Create a fun, positive, accountable workplace where team members grow. 
• Use tools like Player Scorecards and DO coaching to prepare future leaders. 
• Schedule strategically for efficiency, coverage, and labor alignment. 
• Attend meetings with DO or various departments on updates or performance.  

Sales, Memberships & Community Engagement 

• Drive Unlimited Membership sales and retention through daily behaviors and coaching. 
• Lead onsite sales contests, goal setting, and review strategies. 
• Build relationships with local businesses, schools, and community groups. 
• Represent MOJO at events, charity initiatives, and partnerships. 
• Support grassroots marketing, local outreach efforts, and social media engagement to grow brand visibility. 

Financial Performance & Accountability 

• Monitor daily revenue, labor %, chemical spend, COGS, and overall P&L performance. 
• Forecast and manage labor to meet company standards while flexing for volume. 
• Track chemical usage and maintain accurate inventories. 
• Use Tableau and supporting tools to analyze KPIs and drive continuous improvement. 
• Identify inefficiencies and implement corrective strategies. 

Maintenance & Technical Responsibilities 

• Preventative Maintenance (PM): 
• Execute daily, weekly, and monthly PM checklists; document completions accurately. 
• Inspect and maintain motors, bearings, rollers, brushes, blowers, sensors, arches, and conveyors. 
• Troubleshooting & Repairs: 
• Diagnose and repair common electrical, pneumatic, and mechanical issues. 
• Communicate with your DO and maintenance team to prioritize escalations efficiently. 
• Track uptime and report recurring issues for root-cause resolution. 
• Pit & Facility Care: 
• Lead pit cleaning, screen replacement, and reclaim system care. 
• Maintain a safe, organized chemical room and enforce SDS and PPE standards. 
• POS & Network Reliability: 
• Oversee point-of-sale operations, kiosk performance, and membership systems. 
• Perform first-line network troubleshooting (resets, cabling, connectivity checks). 
• Escalate tech issues with clear documentation for vendor or IT support. 

Key Metrics (You Win When These Move) 

• Membership growth and retention 
• Labor % and uptime consistency 
• Guest satisfaction (NPS, reviews, damage claims) 
• Maintenance completion rate / downtime reduction 
• Team retention, training completion, and certification 

You’ll Excel Here If You… 

• Are an organized, hands-on leader who loves balancing people and performance. 
• Communicate clearly and build strong relationships with your Director of Operations. 
• Take pride in high standards for cleanliness, equipment care, and guest experience. 
• Have mechanical aptitude and enjoy troubleshooting to keep the wash at its best. 
• Lead with positivity, accountability, and the drive to make everyday smoother than the last. 

Schedule & Location Leadership roles require a minimum of 48 hours per week, including Fridays and Saturdays, and occasional Sundays.  - Flexibility is essential during peak periods, holidays, and promotional events 

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Please keep an eye out for an upcoming email with additional details. We will be hosting on-site interviews next week at our Corporate Office in Alcoa, TN, and we look forward to sharing more information with you soon.