Department: Member Services

Responsibilities:

• Handle incoming calls with tact and courtesy;
• Perform general clerical duties (typing, filing, and data entry);
• Determine charges, collect and post payments and deposits, refund money or adjust bills (issue credits);
• Balance cash drawers, and prepare daily deposits;
• Keeps records of customer interactions and transactions, recording details of inquiries, comments or issues, as well as action taken; ensure appropriate changes were made to resolve problems;
• Issue service disconnect orders;
• Order bench tests for reported meter malfunctions;
• Set up new accounts (including construction), collect fees, and issue service orders for new installation and service changes;

Knowledge, Skills, and Abilities:

• Knowledge of Microsoft Office products (Word, Excel, and Outlook);
• Skill in providing quality customer service;
• Skill in using logic and reason to determine approaches, conclusions, and solutions to issues;
• Ability to quickly and independently learn new software;
• Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work;
• Ability to multi-task while working within deadlines and shifting priorities;
• Ability to organize work for timely completion;
• Ability to follow complex oral and written instructions;
• Ability to work with minimal supervision.

Requirements

• High School Diploma or equivalent;
• 1 or more years of customer service experience.