Patient Service Representative/ Referral Coordinator

Towson

At Clinical Associates, we focus on our patients entire medical well-being.  We offer our patients  a seamless system of integrated medical care, including in-house specialists in areas of practice from cardiology to podiatry.  We offer unique  services such as our  nuclear stress testing facility.  We handle everything from medical records to appointment scheduling, and offering laboratory services on site.

We are looking for an experienced Patient Service Representative /Referral Coordinator to join our team in Towson!  Our ideal candidate will provide excellent internal and external customer service, possess  excellent verbal and written communication skills, be a team player, and have 1-2 years experience in a medical office setting.  Experience in a high volume call center is a plus as this position supports our New Patient Appointment Line.

Schedule: Monday - Friday 9am - 5pm

Location:  515 Fairmount Avenue, Towson, MD 21286

Duties of this position include but are not limited to the following:

• Processes patient referrals for specialty medical appointments according to insurance company policies and requirements.
• Responds promptly to referral requests sent via company email and within the EMR system.
• Answers incoming calls in a timely manner offering prompt and courteous service to all patients.
• Assists new patients with establishing care at any one of our 3 office locations.
• Verifies insurance , eligibility, and benefits. 
• Provides administrative reception for the corporate business suite.
• May provide back up support for the Switchboard Operator when needed.

MINIMUM REQUIREMENTS:

• High School diploma or equivalent
• At least 1 year of Medical Office experience, 2 years is preferred.
• Demonstrated knowledge of medical insurance and referral procedures.
• Excellent customer service and communication skills.
• Excellent written and verbal communication skills.
• Ability to work efficiently in a fast paced environment.
• Experience with EHR systems - Nextgen is a plus.
• Ability to convey a professional image and maintain confidentiality.

BENEFITS:

• PTO
• Medical, vision and dental benefits
• Life Insurance
• Long Term Disability
• Paid Holidays
• 401K

Clinical Associates is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.