Position Mission: 

To provide technical support and systems maintenance across the organization—ensuring employees have the tools, access, and infrastructure they need to stay productive, secure, and connected. 

Overview: 

Intermountain Home Services is hiring an IT Specialist to support day-to-day IT operations for a growing, multi-location service organization. In this hands-on role, you’ll manage hardware, software, user access, and help desk tickets while contributing to systems improvements and IT projects. You’ll be the go-to problem solver for employees experiencing technical issues, as well as a key player in onboarding, configuration, and system integrity. 

This is a great opportunity for someone who enjoys variety in their day, thrives on solving problems, and takes pride in keeping technology running smoothly for teams in the field and the office. 

Key Responsibilities: 

• Provide first-line support for hardware, software, networking, and system access issues 
• Manage help desk tickets, resolve technical problems, and escalate issues when necessary 
• Set up, configure, and deploy desktops, laptops, mobile devices, and peripherals 
• Assist with user account management across systems including Microsoft 365, Active Directory, and business applications 
• Support onboarding and offboarding processes, including hardware / software setup and access provisioning 
• Maintain IT asset inventory and documentation of system configurations and procedures 
• Assist with software installations, updates, and license management 
• Monitor and help maintain network performance and data security compliance 
• Support IT projects such as system upgrades, rollouts, or office expansions 
• Coordinate with external vendors for specialized support or service escalation

One Team. Relentless Standards. Results That Matter. 

At Intermountain Home Services (IHS) and its family of brands, we don’t just fix pipes and tune HVAC units—we build a platform for people to grow, lead, and thrive. From day one, every team member joins a company that’s scaling smart, led by strong values, and driven by a mission to serve both our communities and our employees with excellence. 

We empower our brands and our people to win together—designing systems, developing talent, and holding ourselves to elite standards in everything we do. Our employees aren’t just part of a company, they’re part of something bigger: a movement to define the future of home services with urgency, discipline, and full ownership. 

Qualifications: 

• 2–4 years of IT support or systems administration experience in a business environment 
• Experience with Microsoft 365, Windows OS, Active Directory, and endpoint management 
• Familiarity with networking, printers, VoIP, and cloud-based platforms 
• Excellent troubleshooting, documentation, and customer service skills 
• Ability to manage multiple tickets and support tasks in a fast-paced environment 
• Experience supporting remote or multi-location teams preferred 
• Associate degree in IT, computer science, or related field preferred; certifications (CompTIA, Microsoft, etc.) a plus 
• Must pass background check and drug screening

Benefits That Support the Whole You 

• Paid medical for employees, with affordable family options 
• Vision and dental plans with low premiums 
• HSA and copay plan choices 
• 401(k) with competitive matching: 100% up to 3%, 50% from 3–5% 
• PTO and paid holidays 

Career Growth That’s Real 

• Paid certifications and tuition reimbursement for eligible roles 
• Leadership development opportunities 
• Career pathing initiatives for every position underway 

Intermountain Home Services  is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor.