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Client Success Manager
Fully Remote • Remote Worker - N/A
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Description

 

BUSINESS UNIT: Orbit Farm Technologies

FUNCTION: Service

REPORT TO: Managing Director

CLASSIFICATION: Contract   

LOCATION: Remote

EDUCATION: Associates degree or Comparable Industry level   experience
EXPERIENCE: 2 - 3 years



Who We Are Looking ForOrbit Farm is a technology-driven company focused on delivering innovative solutions for agriculture and biosecurity. We provide advanced IT services, access control systems, and custom software to help farms operate securely and efficiently. As we continue to grow globally, we are looking for a dedicated Customer Success Manager to join our team and ensure our clients receive exceptional support and value from our solutions.
 

The Customer Success Manager (CSM) will serve as the primary point of contact for Orbit Farm customers, ensuring they achieve their desired outcomes through our products and services. This role requires strong communication skills, a proactive approach to problem-solving, and the ability to manage relationships across multiple stakeholders. The CSM will work closely with internal teams to deliver a seamless customer experience.
 


What You’ll Accomplish and Experience

Customer Relationship Management

  • Build and maintain strong relationships with customers, acting as their trusted advisor and advocate within Orbit Farm. 

Onboarding & Training

  • Guide new customers through onboarding processes, ensuring they understand and can effectively use our solutions. 

Account Management

  • Monitor customer accounts, track usage and performance, and identify opportunities for upselling or cross-selling. 

Issue Resolution

  • Collaborate with technical support and operations teams to resolve customer issues promptly and effectively.

Customer Retention

  • Drive customer satisfaction and loyalty by anticipating needs and delivering proactive support. 

Reporting & Insights

  • Provide regular updates to management on customer health, engagement metrics, and potential risks.

Desirable Previous Experience

  • Excellent verbal and written communication skills in English. 
  • Strong organizational and time-management abilities. 
  • Ability to work independently and manage multiple priorities. 
  • Familiarity with CRM tools and customer success platforms is a plus. 
  • Comfortable learning and explaining technical solutions to non-technical users.
  • Experienced in customer success, account management, or related roles (preferably in SaaS or technology services).


Work Schedule & Compensation 

  • Full-time: 40+ hours per week Monday – Friday; 8:00am to 5:00pm CST (with occasional off-hours work)
  • Fully remote role with all necessary training and access provided. 
  • Competitive hourly pay based on experience. 

Why CCR

At CCR Technologies, the parent company of Orbit Farm Technologies, you are not just joining a company, you are becoming a part of a team that has been delivering innovative technology solutions for nearly four decades. We’re a nationally recognized, award-winning organization committed to excellence, growth, and creating an environment where people love to work. As a ten-year Great Place to Work® certified employer, we take pride in fostering a culture grounded in our values of:

  • Pursue Human Excellence
  • Partnering to Win
  • Create Value, Own the Outcome
  • Lead with Curiosity and Courage

At CCR, you’ll join a high-growth, high-performance organization that values driven, adaptable individuals who want to make an impact in an innovative and agile environment. It’s a place where you can truly build your future.

Want to see more about our story, follow the link https://ccr.net/the-ccr-story/

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