WTWH Media is seeking an experienced candidate and a Cvent whiz for the position of Registration Manager to join our Events team.  The Registration Manager will be responsible for supporting internal stakeholders with optimizing the use of the third-party registration systems. The role will involve being the key point of contact to set up and maintain registration for a portfolio of 30+ events, including managing customer inquiries.

For all events, the registration manager will support the end-to-end delivery of registration and will require travel to events 7-10 times per year.

Responsibilities

• Work closely with stakeholders to understand the scope and requirements for each event
• Build and manage registration process end-to-end through Cvent platform to include creation of registration sites, registration related email communications and onsite (live) registration activation and deployment.
• Work closely with marketing teams to ensure registration site is in alignment with brand guidelines 
• Maintain the registration event schedule and ensure all events follow recommended timelines.
• Work with Cvent  to order equipment (printers, badge stock, lanyards, etc.) for each event
• Provide weekly event level reporting on pacing, attendee counts and ticket revenue
• Attend weekly meetings as required
• Own of customer service email inbox and serve as first point of contact for registration related inquiries.

Onsite Duties:

• In partnership with the Event Operational Lead, create work schedule to ensure coverage of registration desks during show hours
• Set up / teardown of registration area to include event technology (Cvent Event In a Box)
• Train temporary and/or other staff on the registration system and process

• Mastery of Cvent and Cvent Certification(s) for Event Management Module
• 3+ years of experience in registration management within trade shows and/or conferences
• Strong customer service experience
• Advanced organizational skills with the ability to handle multiple assignments
• Demonstrable ability to communicate with colleagues of varying levels of experience, whether in person, written, via telephone or in video conference
• Excellent written and spoken English Well-versed in the use of EXCEL
• Adaptable to change and a fast-paced environment
• Ambitious, influential and hyper-attentive to detail

We Offer

• Competitive salary and remote work environment
• Premium medical, dental, vision and other health plans – you choose what fits your needs
• Full vested 401(k) match to help you prepare for your retirement future
• Generous paid time off, including vacation, sick, float, bereavement, 12 office holidays and flexible working hours
• Supportive work/life balance and paid parental leave
• Dynamic, dedicated, fun and hard-working environment
• Collaborative work environment in a growing market, consistently ranked as a Top Workplace and included on the Forbes 5000 Fastest Growing Companies for 5+ years

ABOUT WTWH MEDIA

WTWH Media (www.wtwhmedia.com) is an award-winning, digital first B2B media and marketing company that connects brand marketers with targeted, hard-to-reach audiences. WTWH Media serves three core industry verticals, including (i) Engineering, (ii) Healthcare & Life Sciences, and (iii) Foodservice, Retail, and Hospitality. The company’s content is delivered through an omnichannel strategy consisting of 80+ websites, e-newsletters, sponsored content, social media management, in-person events, virtual events and webinars, podcasts, and nine brand to demand print publications. Founded in 2006, WTWH Media LLC, a multi-year Inc. 5000 honoree and repeat Best Workplace winner, is an integrated B2B media company with more than 80+ websites, 30+ in-person events, seven print publications and custom digital marketing services. WTWH recognizes two main drivers in the marketplace, among many others, that set the pace and tone of its businesses: media consumption has changed forever, and continues to evolve at an extremely fast pace & marketers must have increasing ROI to justify marketing investment.

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