What are we looking for?

Fast-paced and high energy—that’s restaurant life. Our support team keeps everything running smoothly by helping servers, taking care of guests, and keeping the team organized and stocked. If you like staying busy and being the one who keeps things moving, this role is for you.

Full job description below for specific responsibilities and requirements

What makes us great?

We look for people who have what we call a "hospitality heart," characterized by a commitment to providing excellence, a passion for taking care of our guests, and a “can-do” attitude. We're a family-run business, and we consider our team members part of The Bartolotta Restaurants family. 

The Bartolotta Restaurants is a nationally recognized restaurant and catering organization co-founded by restaurateur Joe Bartolotta and his brother, two-time James Beard Award-winning Chef Paul Bartolotta. Since 1993, The Bartolotta Restaurants has grown to become the premier culinary brand in the Greater Milwaukee region, offering first-class service and cuisine across a portfolio of 18 one-of-a-kind restaurants and catering facilities. As a forward-thinking and respected company, we also give back to our community through Care-a-lotta, a charitable program that supports numerous nonprofit organizations throughout Milwaukee. 

At The Bartolotta Restaurants, we are committed to excellence in every aspect of our business, from the products we source to the food and service we deliver every day in our restaurants and catering venues. Our greatest asset in our company is our team members because, without them, we wouldn't be in business. 

What do we have to offer?

We offer a comprehensive benefits package designed to support our team members both personally and professionally, including:

• Medical, Prescription, Dental, and Vision Insurance (Full Time Only)
• Company-Paid Life Insurance (Full Time Only)
• Supplemental Life Insurance (Full Time Only)
• Company-Paid Short- and Long-Term Disability (Full Time Only)
• Supplemental Accident and Critical Illness Insurance 
• Supplemental Hospital Insurance
• Employee Assistance Program (EAP)
• LegalShield and IDShield Protection
• Pet Insurance
• 401(k) Savings Plan
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Complimentary Workday Family Meal
• Dining Discounts at Bartolotta Fine Dining Locations
• Discounted Discovery World Passes
• Discounted Fiserv Forum Tickets – Look at putting in the 

In addition to these benefits, you will have the opportunity to work alongside world-class mentors who provide hands-on training and development opportunities to support your career growth. If you have a passion for excellence and hospitality, we would love to welcome you to our team.

JOB PURPOSE:

A food runner is responsible for delivering the food from the kitchen to a customer in a restaurant. They are responsible for ensuring that each customer receives the correct order.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Greet guests with a friendly and outgoing demeanor and accommodates any special needs or guest requests.   
• Running food orders throughout restaurant.  
• Stocks glassware, flatware and napkins in all areas necessary on a continual basis.  
• Taking full bus trays to the dish area and replacing empty bus trays in the service stations. 
• Sort dishes at the dish area to help expedite cleaning.  
• Empty dining room trash cans as needed.  
• Perform side work before, during and after shift as has ended. 
• Maintains a clean and organized work area/station 
• Assist other team members and management as needed. 
• Assist in maintaining a safe working environment. 
• Present professional demeanor in attire, language and attitude.  
• Must purchase and wear appropriate uniform.  

All Other Duties as Assigned 

QUALIFICATION REQUIREMENTS:

• Exceptional interpersonal, oral, presentation and written communication skills.
• Ability to work in fast-paced, changing environment.
• Excellent guest service skills 
• Pleasant and accommodating personality with continuous and outgoing demeanor 
• Communicate with management regarding guest questions and/or comments 
• Be able to maintain positive attitude towards each guest and fellow team members and management. 
• Promote and participate in a strong team effort. 
• Ability to initiate communication effectively with staff and guests. 

EDUCATION and/or EXPERIENCE REQUIREMENTS:

• Restaurant experience preferred.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is:  

• Frequently required to stand, walk, use hands and fingers to handle and feel, and reach with hands and arms.  
• Occasionally required to bend, kneel, crouch, climb stairs, and reach overhead.  
• Walking through dining room on carpeted and hard wood flooring. 
• Light/moderate lifting is required. 
• Position dictates working in a fast-paced environment and subject to irregular hours including late nights, early mornings, weekends, and holidays.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.