Job Type
Full-time
Description
- Create a positive first impression for guests and owners by delivering exceptional reception service and warm, professional greetings.
- Maintain the cleanliness and presentation of the front entrance, lobby, and conference rooms at all times.
- Handle member/guest check-ins, check-outs, guest passes, and tee-time or amenity reservations.
- Receive and direct incoming calls on WindRiver main lines; provide overflow or after-hours backup when facilities are closed.
- Follow up on overnight voicemails promptly each morning.
- Provide accurate, up-to-date information about club events, dining specials, activities, and real-estate discovery tours.
- Complete Manor opening and closing checklists daily to ensure readiness and security.
- Maintain an inviting, organized front-desk area and replenish WindRiver marketing as needed.
- Generate and distribute real-time reports on showings, tour activity, and lead status for management and sales teams.
- Fulfill requests for sending or receiving mail, packages, and informational materials to prospects and owners.
- Perform general administrative tasks: filing, data entry, billing inquiries, mail distribution, and preparation of member communications.
- Track and route maintenance or service requests to the appropriate department.
- Collaborate closely with all WindRiver departments—Golf, Dining, Events, Facilities and Real Estate—to ensure seamless service delivery.
- Maintain strict confidentiality of member, owner, and prospect information.
- Provide expertise and back-up support to WindRiver Real-Estate and Administrative departments as needed.
Requirements
- 1 year of previous receptionist experience (preferred).
- Must be minimum 18 years of age (required).
- High School Diploma (preferred).
- Ability to analyze and solve problems; efficiently handle multiple duties under pressure.
- Must be willing to work a flexible schedule including weekends, holidays, and evening shifts.
- Demonstrated positive interpersonal and communication skills with staff and customers.
- Professional demeanor with strong multitasking and organizational abilities.
- Proficiency with Microsoft Office and CRM systems.
- Ability to maintain confidentiality and work both independently and as part of a team.