We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is the global leader in branded merchandise, uniform programs, and recognition and incentive solutions. 

HALO is looking for a Project Manager responsible for successfully initiating, planning, designing, executing, monitoring, controlling, and closing/transitioning customer onboarding of technology projects. The Project Manager ensures adherence to HALO Recognition’s project management standards and enhances processes based on customer and internal lessons learned. The Project Manager interacts with customers, all groups within HALO Recognition, and other business units, and with individuals at all levels in the organization. This individual is highly organized, highly analytical and highly personable, and possesses exceptional communication skills. This position requires a seasoned professional experienced in and successful at delivering technology implementation projects in an effective manner, on time and on budget, while building positive relationships with customers and instilling confidence in our ability to deliver to their expectations. 

Responsibilities 

• Builds and maintains strong partnerships with HALO teams

• Builds and manages the relationship with the customer and all stakeholders

• Coordinates internal resources and third-party vendors for the flawless execution of projects

• Guides the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility

• Manages implementations of solutions from multiple business units.

• Ensures that all projects are delivered on time, within scope and within budget

• Ensures out-of-scope items are addressed diplomatically, but adhere to contract stipulations

• Ensures resource availability and allocation

• Performs tasks such as developing launch copy, updating system of record with client information and other tasks

• Adheres to HALO’s well-established and proven project management process using HALO’s project management tools and templates, but also recommends improvements to processes

• Develops comprehensive, detailed project plans to share with clients and other staff members, and monitors and tracks progress to the plan

• Manages changes to the project scope, project schedule and project costs using appropriate verification techniques

• Reports and escalates to management as needed

• Performs risk management and mitigation 

• Creates and maintains comprehensive project documentation

• Delegates project tasks based on individual strengths, skill sets and experience levels

• Tracks project performance, specifically to analyze the successful completion of short and long-term goals

• Uses and continually develops leadership skills

• Builds and constantly improves a detailed understanding of HALO product and service offerings

• Leverages lessons learned from implementations to identify and oversee improvements to internal processes and procedures.

• In conjunction with the Account Management group, collects feedback and uses this feedback to enhance HALO Recognition’s offerings.

Education

• Bachelor’s Degree required
• Project Management certification preferred

Experience

• 10+ years of Project Management in a technology-based industry, preferably for SaaS- or PaaS-based solutions
• Extensive experience with standard implementation project management approaches, methodologies, and deliverables
• Experience with change management techniques
• Experience with employee recognition programs (a plus)
• Experience using AI to expedite project management responsibilities
• Experience with Salesforce.com
• Visio/SmartDraw experience is helpful
• Ability to smoothly and consistently transfer completed implementations to Account Managers for ongoing customer/program management and maintenance
• Ability to travel infrequently (may come up)

Skills

• Ability to scale HALO’s project management approach and tools to project size
• Outstanding time and task management skills
• Ability to manage multiple concurrent projects and competing priorities
• Ability to manage customer expectations and diplomatically prevent scope creep
• Strong process improvement aptitude: ability to break down processes, identify bottlenecks, and remediate issues
• Willingness to take initiative on internal projects, including training/coaching on project management techniques

Communication & Relationship Management

• Outstanding customer service ethic and relationship-building skills
• Excellent oral, written, and diagrammatic communication
• Exceptional listening skills
• Ability to summarize complex issues clearly
• Ability to translate product-specific terminology into customer-friendly language

Technical Skills

• Highly proficient in MS Office (Excel, Word, PowerPoint, Teams) and Smartsheet
• Experience with Salesforce.com
• Visio/SmartDraw familiarity

Personal Attributes

• Highly diligent; strong attention to detail

Compensation: The estimated salary rate for this position is between $90,000 - $100,000 annually. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate's work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations. 

Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that’s right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA). 

Application Information: To apply to this opportunity, click the APPLY button at the top right or very bottom of the screen to complete our online application. A resume is optional, so you may choose to upload and have the application prefill with your information. There are 5 sections to complete in total, including General information, Work History, Education, Compliance, and optional demographic questions. Once you have successfully submitted your application, you will receive a submission confirmation email from our system. 

Application Deadline: Applications are reviewed and processed only when there is a specific need or opportunity, rather than on a fixed schedule or at a set deadline. Because they are reviewed on an as-needed basis, a job posting will be removed once the position has been filled or is no longer available. 

More About HALO: At HALO, we energize our clients' brands and amplify their stories to capture the attention of those who matter most. That’s why over 60,000 small- and mid-sized businesses partner with us, making us the global leader in the branded merchandise industry.

• Career Advancement: At HALO, we’re passionate about promoting from within. Internal promotions have been key to our exponential growth over the past few years. With so many industry leaders at HALO, you’ll have the opportunity to accelerate your career by learning from their experience, insights, and skills. Plus, you'll gain access to HALO’s influential global network, leadership opportunities, and diverse perspectives.
• Culture: We love working here, and we’re confident you will too. At HALO, you’ll experience a culture of ingenuity, inclusion, and relentless determination. We push the limits of possibility and imagination by staying curious, humble, and bold breaking through yesterday’s limits. Diversity fuels our creativity, and we thrive when each of us contributes to an inclusive environment based on respect, dignity, and equity. We hold ourselves to a high standard of excellence with a commitment to results and supporting one another with accountability, transparency, and dependability.
• Recognition: At HALO, your success is our success. You can count on us to celebrate your wins. Colleagues across the company will join in recognizing your milestones and nominating you for awards. Over time, you’ll accumulate recognition that can be converted into gift cards, trips, concert tickets, and merchandise from your favorite brands.
• Flexibility: Many of our roles offer hybrid work options, and we pride ourselves on flexible schedules that help you balance professional and personal demands. We believe that supporting our customers is a top priority and trust that you and your manager will collaborate to create a schedule that achieves this goal.

HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.

 HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work. 

HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at hr@halo.com. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.